1-2 Journal Operation Manufacturing and Operation of Services Adam Knapp

Frank Johnson was outbound logistics manager for sudsy Soap.Inc. He had held the job for the past five years and had just about every distribution function well under control. His task was made easier because shipping patterns and volumes were unchanging routines. The firm’s management boasted that it had a steady share in “a stable market” although a few stock holders grumbled that sudsy soap had a declining share in a growing market. The sudsy soap plant was in Akron, Ohio. It routinely produced 100,000 (1.5 Kg) cartons of powdered dish soap each week each carton measured about 16 cm ,and each working day 15 to 20 railcar loads were loaded and shipped to various food chain warehouses and to a few large grocery brokers. Johnson worked with the marketing staff to establish prices , so nearly all soap was purchased in railcar –load lots .shipments less than a full carload did not occur very often . Buyers relied on dependable deliveries and the average length of time it took for a…

20. Operations management is concerned with problem solving and decision making in two broad areas namely; a) Facility planning and facility location b) Designing & planning of production systems and operations and control of systems c) Planning and controlling of the systems and operation and management of the system d) Designing the system and managing the systems e) None of the above

Brief Exercises 7-11 through 7-14 involve departmental cost allocation with two service departmentsand two production departments. Use the following information for these four exercises:Brief ExercisesPercentage Service Provided toDepartment Cost S1 S2 P1 P2Service 1 (S1) $ 30,000 0% 30% 35% 35%Service 2 (S2) 20,000 20 0 20 60Production 1 (P1) 100,000Production 2 (P2) 150,0007-11 What is the amount of service department cost allocated to P1 and P2 using the direct method?

SYSTEM ANALYSIS AND DESIGN - PLEASE ANSWER BOTH QUESTIONS PE 7-6. The internal IT department of a company that provides tools for enterprise search for Fortune 500 companies is exploring ways to expand its development group, which currently consists of about one hundred developers. The company is located in Cambridge, Massachusetts. Using this chapter’s classification of onshore outsourcing, nearshoring, offshoring, and captive units, give examples of the types of companies that the department could use for development resources and discuss the advantages and disadvantages of each option.            PE 7-7. A midsized manufacturing company headquartered in Dayton, Ohio, with additional manufacturing facilities in Mexico City, Mexico, Riga, Latvia, and Chengdu, China, has been growing rapidly, and all three non-US manufacturing sites have been added during the last year. The company is running its operations using a system provided by one of the largest ERP vendors. It has discovered…

Brief Exercises 7-11 through 7-14 involve departmental cost allocation with two service departmentsand two production departments. Use the following information for these four exercises:Brief ExercisesPercentage Service Provided toDepartment Cost S1 S2 P1 P2Service 1 (S1) $ 30,000 0% 30% 35% 35%Service 2 (S2) 20,000 20 0 20 60Production 1 (P1) 100,000Production 2 (P2) 150,0007-12 What is the total cost in P1 and P2 after allocation using the direct method?

Brief Exercises 7-11 through 7-14 involve departmental cost allocation with two service departmentsand two production departments. Use the following information for these four exercises:Brief ExercisesPercentage Service Provided toDepartment Cost S1 S2 P1 P2Service 1 (S1) $ 30,000 0% 30% 35% 35%Service 2 (S2) 20,000 20 0 20 60Production 1 (P1) 100,000Production 2 (P2) 150,0007-13 What is the total cost in P1 and P2 and what is the amount of service department cost allocated to P1and P2 using the step method with S1 going first?

operations research1 - linear programming -transportation I need help please

Use the following for the next 2 questions: A company forecasts that it will ship 120,000 boxes of product in June.  The product has a monthly turnover of 3. The company plans to use its facility to ship 80,000 boxes and the balance of the 40,000 boxes will ship from a rented facility. Space may be rented for a charge of $7 per box per month with an in-and-out handling charge of $0.45 per box shipped.   1. What is the rented (fixed) storage cost for June?  - $280,000 - $180,000 - $42,500 - $250,000 - $93,333 - $153,333 - $173,333   2. What is the rented variable cost for June? - $33,333 - $43,333 - $6,000 - $38,000 - $18,000 - $28,000 - $23,333

6. Which of the following refers to the system of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer?A. Supply chain B. Value chain C. Business model D. Prototype

review the 3M organization -Explain how the forces in the general environment impact the firm's operations; -Describe the structure of the industry; -Identify and describe the firm's major competitors and the basis of their competitiveness; -Apply Porter's five forces model   please provide all references

Q.1.1 The operations management function takes cognizance of clients’ needs and continuously formulates its management strategies and objectives strengthens and expands customer base and competitiveness.With reference to the Uber case study presented above, discuss any five of the six main elements which forms part of customer needs.

Healthy Foods is a restaurant that is located in the centre of Hana Town. It provides a variety of  delicious food that customers can choose from. Competition is very intense in this area of town so, Healthy Foods has to ensure that its customers are provided with excellent products that are superior to those of competitors. The production, marketing, finance and human resource departments work together to ensure that this objective is achieved. The operations manager is aware of the level of competition and knows that he has to make sound decisions to ensure that customers are satisfied with the final output. These decisions include:- 1. Design of goods and services2. Managing quality3. Process and capacity strategy:4. Location strategy5. Layout strategy6. Human resources and job design7. Supply chain management8. Inventory management9. Scheduling10. MaintenanceAlthough the restaurant does not have a written mission statement, its main aim is to provide a healthy alternative for its…

Healthy Foods is a restaurant that is located in the centre of Hana Town. It provides a variety of delicious food that customers can choose from. Competition is very intense in this area of town so, Healthy Foods has to ensure that its customers are provided with excellent products that are superior to those of competitors. The production, marketing, finance and human resource departments work together to ensure that this objective is achieved. The operations manager is aware of the level of competition and knows that he has to make sound decisions to ensure that customers are satisfied with the final output. These decisions include:- 1. Design of goods and services2. Managing quality3. Process and capacity strategy:4. Location strategy5. Layout strategy6. Human resources and job design7. Supply chain management8. Inventory management9. Scheduling10. MaintenanceAlthough the restaurant does not have a written mission statement, its main aim is to provide a healthy alternative for its…

Healthy Foods is a restaurant that is located in the centre of Hana Town. It provides a variety of delicious food that customers can choose from. Competition is very intense in this area of town so, Healthy Foods has to ensure that its customers are provided with excellent products that are superior to those of competitors. The production, marketing, finance and human resource departments work together to ensure that this objective is achieved. The operations manager is aware of the level of competition and knows that he has to make sound decisions to ensure that customers are satisfied with the final output. These decisions include:- 1. Design of goods and services2. Managing quality3. Process and capacity strategy:4. Location strategy5. Layout strategy6. Human resources and job design7. Supply chain management8. Inventory management9. Scheduling10. MaintenanceAlthough the restaurant does not have a written mission statement, its main aim is to provide a healthy alternative for its…

The operations manager for an auto supply company is evaluating the potential purchase of a new machine for the production of a transmission component.   Current manufacturing costs are fixed costs of $11,000 and a variable cost of $0.50 per unit.  The new machine would have fixed cost of $4,000 and a variable cost of $0.75 per unit.  Each component is sold for $1.50 per unit. (use a excel file to show all calculations) 1.Develop two separate models in your spreadsheet to calculate Total Profit for each option.The models must be flexible and able to calculate Total profit for any Quantity produced. 2.Find the break-even quantity for each option  3. Graph the Total profit for each option vs Quantity (both lines on one graph) Show Quantity from 0 to 50,000  4.Write an interpretation of your graph

10 Collaboration and demand flow strategy are important components of SCM strategy. Select one: a. False b. True

KC Mechanic ShopKC Mechanic Shop was established by Mr. John, a seasoned mechanic who has over 20 years ofexperience in the automotive repair industry. It is located in a suburban area with high trafficThe shop has 10 skilled technicians who handle the majority of repair work, with two officemanagers and an operations manager who are responsible for strategic planning and overseeingthe operations and customer services. Establishing good mission and vision for the shop is avery important responsibility of management since these have implications for the shop’ssurvival.Services OfferedKC mechanic shop specializes in the repair and maintenance of vehicles such as cars, trucks, andSUV’s. It operates in a customer- facing environment, where customers can drop off theirvehicles for service, repairs, or maintenance. It has a wide-ranging clientele, including individualcustomers, corporate fleets and dealership.The mechanics employed by the shop are trained professionals who are responsible…

KC Mechanic ShopKC Mechanic Shop was established by Mr. John, a seasoned mechanic who has over 20 years ofexperience in the automotive repair industry. It is located in a suburban area with high trafficThe shop has 10 skilled technicians who handle the majority of repair work, with two officemanagers and an operations manager who are responsible for strategic planning and overseeingthe operations and customer services. Establishing good mission and vision for the shop is avery important responsibility of management since these have implications for the shop’ssurvival.Services OfferedKC mechanic shop specializes in the repair and maintenance of vehicles such as cars, trucks, andSUV’s. It operates in a customer- facing environment, where customers can drop off theirvehicles for service, repairs, or maintenance. It has a wide-ranging clientele, including individualcustomers, corporate fleets and dealership.The mechanics employed by the shop are trained professionals who are responsible…

Vin Diesell is interested in analyzing spatial data from multiple sources. What system would you recommend for this? - Knowledge management system -ERP -EXECUTIVE INFORMATION SYSTEM -CRM -GEOGRAPHIC INFORMATION SYSTEM

Production and Operations Management    1. Critique the mission statement of the organisation.  "In partnership with others, we deliver vital infrastructure and social programs to connect Papua New Guineans and their communities to opportunities for sustainable development".

Any company's main purpose is to benefit stakeholders and competitors. d. service 4. In a manufacturing company, the supply chain is a crucial value chain that does all of the following except: Finance and accounting, marketing and sales, inbound logistics, and customer service 5. Value-added business processes. Reengineering, process redesign, disruptive change d. Continuous improvement innovates by progressively improving.

JYP is a hypermarket chain that operates throughout China, with 25 locations and 800 employees ranging from store workers to the CEO. JYP I operates in a very competitive environment with numerous other companies. As a result, improving performance is vital in order to achieve the goal of being the number 1 hypermarket chain in the country. The goal must be met while taking into account the relatively high worker turnover rate in this area. a)Explain how the Maslow Hierarchy of Needs application may be of use at JYP.  b)Explain the application of Performance Management System at JYP.

36. This risk stems from the unavailability of raw materials, IT, skilled labor, facilities, or other resources that threaten the organization's ability and capacity to continue operations. Group of answer choices None of the choices Product or service failure risk Availability risk Business interruption risk Commerce risk

1. In the context of a service-based organization, delivering high-quality services isessential to achieve customer satisfaction and loyalty.a. List and explain five dimensions of quality, in the context of a service-basedorganization, that are particularly important for delivering high-quality services tocustomers.b. List and explain how five real-world service-based companies have excelled inmeeting these dimensions to achieve customer satisfaction and loyalty.2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram…

Operations management is an essential part of the Swedish furniture company IKEA’s success. Its management systems have enabled the company to offer more than 9,500 products at competitive prices as it has grown over nearly eight decades. IKEA’s reputation has rested on its efficient and effective management of: Product and process design, Inventory, Quality assurance, Supply chain networks and Back-end operations. These management systems have made the company the highest-valued retail furniture brand that has been exemplary in management and business textbooks worldwide. As an innovative leader of successful management practices, IKEA represents what effective operations management can do for a business or organization. IKEA’s Operational Model Since its inception in Sweden in 1943, IKEA has offered affordable, high-quality furniture to the masses. Today, IKEA is the largest and most valuable furniture retail chain globally, with over 400 locations operating in 52 countries. From…

Tell me the following questions are correct and wrong and why? 1.Overall automation in logistics is high, because the technology is more efficient than manual processes. 2.The layout of a warehouse impacts the efficiency because walking may account for a considerable amount of the working time of pickers. 3.Most logistics companies in Germany have more than 10 employees 4.Including penalty clauses in logistics outsourcing contracts will always improve the service level 5.Increasing responsiveness results in lower market mediation costs. 6.The more specific the product and its related processes, the more it makes sense to outsourcing the logistics. 7.The total cost of transportation depends on the value of the product. 8.When having a large customer base merge-in-transit tends to be more efficient than cross-docking. 9.With cross-docking, the loading devices are changed at the cross-dock. 10.Point-to-point delivery is a good approach for same day shipments. 11.Order batching can be…

A small-size cargo company in Dubai has been operating since the year 2000. The total workforce comprises ten employees, out of which five are in sales, three are in operations, one is handling legal and accounts matters, and one manager is also the owner of the company. Total annual turnover is enough to run the company smoothly. Recently another director has joined who brought large investment to the company. The Board of directors has decided to expand the business in other cities and establish offices overseas in potential locations. This expansion policy will directly be linked to the new manpower needs. Therefore, the board has decided to open an HR department with one HR manager and three staff to look after HR operations. The new HR manager has noticed that the company has a very convenient way of recording the data, where all transactions are recorded on excel documents. “this may not work in the new setup with many branches around the world”, he mentioned in the BOD meeting.…

Suppose you plan to open a motorcycle repair shop that serves washing, polishing, and repair. a. Draw the business processes model for each of these services! b. From the three types of business processes model, which business process is more profitable for the company?

Which foodservice system(s) should be considered in each of the following situations ? a. High labour cost in the area b. Very low equipment budget c . Close quality control desired d. High food cost in the area

Operations and Process Management (Principle and Practice for Strategic Impact) 5th Edition by Nigel Slack and Alistair Brandon-Jones Chapter 1 Case Study: Design House Partnership at Concept Design Services Question: What would you recommend to the company if they asked you to advise them in improving their operations? The answer should contain Problem, Solution, Recommendation and Advise