Project Overview (2)
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Southern New Hampshire University *
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SNHU
Subject
Management
Date
Jan 9, 2024
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docx
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3
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Competency
In this project, you will demonstrate your mastery of the following competency:
●
Select appropriate management interventions in human resource situations
Scenario
You are an HR associate at the Large Technology Corporation (LTC). As LTC has recently experienced rapid growth, your division manager, John
Leicke, has approached you to help create a performance evaluation system for LTC. In your meeting, he explains that the current performance evaluation process varies by department and does not have buy-in from employees. Managers feel that the existing process requires too much time to implement. In general, employees at LTC also feel the system is too general and leaves too much room for subjectivity within the evaluation from managers.
To address these issues, John has asked for your assistance in creating a performance evaluation proposal. This proposal should address the perceived issues in the current system and should provide guidelines for creating an effective performance evaluation system. Additionally, John has asked you to develop job goals and performance standards for the customer service department at LTC and to provide strategies for intervention or remediation based on employee scenarios.
Directions
Create a performance evaluation proposal and a performance evaluation sheet for John Leicke, the division manager of the human resources department at LTC. John is asking for your help in pitching this new system to upper management at LTC. He has asked for your advice on how to effectively communicate the need for this plan and the elements of an effective performance evaluation system.
Specifically, you must address the following:
●
Performance Evaluation Proposa
l: Your proposal should cover the fundamental aspects of a performance evaluation system. In your proposal, address the following:
○
Articulate the importance of a performance evaluation system to a corporation.
○
Outline the specific components of a performance evaluation system.
○
Determine the performance appraisal method for measuring employees. Be sure to provide a rationale for your choice. For example, will you choose a critical incident appraisal?
○
Describe a method for getting buy-in from managers and employees, including how both can participate in the performance evaluation process.
○
Outline best practices to guide managers in giving feedback to employees.
●
Performance Criteria
: Based on your proposal, senior leadership at LTC has decided that the company will use a graphic rating scale to conduct performance appraisals.
○
Using the provided job description for the customer service representative role, create five to six performance evaluation criteria that could be used to evaluate a customer service representative at LTC.
○
Using your performance evaluation criteria, choose three employees from the provided scenarios and evaluate the employees using the provided Performance Evaluation Sheet.
■
Describe whether remediation is appropriate, and describe these steps. Recommend termination if necessary.
What to Submit
Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:
1.
Performance Evaluation Proposal
Outline a performance evaluation proposal for LTC. In addition, provide best practices for giving feedback and encouraging participation in
the system. Your proposal must be 500 to 1,000 words in length. Cite any and all references appropriately.
2.
Performance Evaluation Sheet
Evaluate three employees at LTC according to the criteria you have developed for the customer service representative job description.
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Part 1: Case Analysis
Read the discussion forum below, which shows several employees' posts about how to develop a better performance review system. Then, answer the questions that follow.
Jackson: Hi team, this week we’ll use this forum to discuss our performance review system. Specifically, we want to explore the benefits and drawbacks about the timing of our reviews. Currently, our reviews are conducted annually. The HR team wants to know what we think about quarterly reviews. The HR team wants us to share our views with them by September 10.
Cynthia: I’ve never experienced quarterly reviews before, so it’s hard for me to say if that’s better. My hunch is quarterly reviews would be more fair and helpful. But, I also assume they take a lot of extra time for our managers. @Erin I think your last company held quarterly reviews. What are your experiences with more frequent reviews? Has anyone else worked at a company with more frequent reviews? Tell us what it was like.
Erin: @Cynthia…
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When a restaurant employee slipped on spilled soup and fell, requiring the evening off to recover, the owner realized that workplace safety was an issue to which she had not devoted much time. A friend warned the owner that if she started creating a lot of safety rules and procedures, she would lose her focus on customers and might jeopardize the future of the restaurant. The safety problem is beginning to feel like an ethical dilemma.
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SEE MORE QUESTIONS
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- IMPROVEMENT PERFORMANCE at The Hotel Paris The Hotel Paris's competitive strategy is "To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability." HR manager Lisa Cruz must now formulate functional policies and activities that support this competitive strategy and boost performance, by eliciting the required employee behaviors and competencies. As a longtime HR professional, Lisa Cruz was well aware of the importance of effective employee recruitment. If the Hotel Paris didn't get enough applicants, it could not be selective about who to hire. And, if it could not be selective about who to hire, it wasn't likely that the hotels would enjoy the customer-oriented employee behaviors that the company's strategy relied on. She was therefore disappointed to discover that the Hotel Paris was paying virtually no attention to the job of recruiting prospective…arrow_forwardNOTE THIS IS NOT AN ESSAY QUESTION !! SCOR addresses five basic dimensions of performance. You are required to conduct additional research and briefly discuss each of the five performance dimensions in relation to Whirlpool Corporation.arrow_forwardCASE STUDY 2: Carrel, the owner and manager of a company with ten employees, has hired you to take over the HRM function so she can focus on other areas of her business. During your first two weeks, you find out that the company has been greatly affected by the up economy and is expected to experience overall revenue growth by 10 percent over the next three years, with some quarters seeing growth as high as 30 percent. However, five of the ten workers are expected to retire within three years. These workers have been with the organization since the beginning and provide a unique historical perspective of the company. The other five workers are of diverse ages. In addition to these changes, Carrel believes they may be able to save costs by allowing employees to telecommute one to two days per week. She has some concerns about productivity if she allows employees to work from home. Despite these concerns, Carrel has even considered closing down the physical office and making her…arrow_forward
- Q2-The CEO of Japan Moto Mobile Company asked you to cut the cost from $2.5 Million to $2 Million. According to your understanding as a HR Manager, what strategies you will make for the Organization to cut the cost? You can use the diagrams as well. Q3-Effective recruitment and selection are the pre-conditions for achieving higher employee’s performance and ultimately achieving the organization's objectives. Discuss the validity of this statement.arrow_forwardCASE STUDY 1: EMOTIONS AND THE CHANGING HR PROFESSION Kate completed her MSc in HRM and was excited about a career in the HR profession. She knew from her studies that HR professionals spent a lot of time of dealing with emotionally charged situations such as managing redundancies, grievances and disciplinary procedures. However, she loved working with people, was known to be a caring and empathetic person and measured highly on Emotional Intelligence measures, so she felt the HR profession would be an ideal occupation to combine her interest in business with people. She wanted to make a positive difference to people’s working lives as well as recognising the need to get the best out of people for the benefit of the organisation. When she was successful in her application for a HR assistant position in a large hospitality company, she was excited at the prospect of learning about the profession as a ’hands on’ HR professional and developing her professional expertise to ensure the…arrow_forwardCASE STUDY 1: EMOTIONS AND THE CHANGING HR PROFESSION Kate completed her MSc in HRM and was excited about a career in the HR profession. She knew from her studies that HR professionals spent a lot of time of dealing with emotionally charged situations such as managing redundancies, grievances and disciplinary procedures. However, she loved working with people, was known to be a caring and empathetic person and measured highly on Emotional Intelligence measures, so she felt the HR profession would be an ideal occupation to combine her interest in business with people. She wanted to make a positive difference to people’s working lives as well as recognising the need to get the best out of people for the benefit of the organisation. When she was successful in her application for a HR assistant position in a large hospitality company, she was excited at the prospect of learning about the profession as a ’hands on’ HR professional and developing her professional expertise to ensure the…arrow_forward
- Part 1: Case Analysis Read the discussion forum below, which shows several employees' posts about how to develop a better performance review system. Then, answer the questions that follow. Jackson: Hi team, this week we’ll use this forum to discuss our performance review system. Specifically, we want to explore the benefits and drawbacks about the timing of our reviews. Currently, our reviews are conducted annually. The HR team wants to know what we think about quarterly reviews. The HR team wants us to share our views with them by September 10. Cynthia: I’ve never experienced quarterly reviews before, so it’s hard for me to say if that’s better. My hunch is quarterly reviews would be more fair and helpful. But, I also assume they take a lot of extra time for our managers. @Erin I think your last company held quarterly reviews. What are your experiences with more frequent reviews? Has anyone else worked at a company with more frequent reviews? Tell us what it was like. Erin: @Cynthia…arrow_forwardWhen a restaurant employee slipped on spilled soup and fell, requiring the evening off to recover, the owner realized that workplace safety was an issue to which she had not devoted much time. A friend warned the owner that if she started creating a lot of safety rules and procedures, she would lose her focus on customers and might jeopardize the future of the restaurant. The safety problem is beginning to feel like an ethical dilemma. Suggest some ways the restaurant owner might address this dilemma. What aspects of HRM are involved?arrow_forward
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Recommended textbooks for you
- Management, Loose-Leaf VersionManagementISBN:9781305969308Author:Richard L. DaftPublisher:South-Western College Pub
Management, Loose-Leaf Version
Management
ISBN:9781305969308
Author:Richard L. Daft
Publisher:South-Western College Pub