107 Module Two Journal

An aluminum can manufacturer has discovered a way to improve its manufacturing process. As a result, its manufacturing cost has been reduced from $0.89 to $0.79 cents. How can the manufacturer best exploit this cost advantage? Information to be given if asked Market • The client is the leader in its market with a 40% share and supplies directly to major beverage manufacturers. • The number two player in the market has about 30% of the market and many small competitors share the rest. Substitutes • Aluminum cans have a lower priced substitute, steel cans, which have inferior printing and stamping characteristics. • Steel cans are used by customers who do not want to pay the premium for aluminum cans.

Question content area Part 1 Carbondale Casting produces cast bronze valves on a   12​-person assembly line. On a recent​ day,   180 valves were produced during   an   8​-hour shift. Part 2 ​a) Labor productivity of the line​ =   enter your response here ​valves/labor hour ​(round your response to two decimal​ places). Part 3 ​b) John​ Goodale, the manager at​ Carbondale, changed the layout and was able to increase production to   220 units per   8​-hour shift. The new labor productivity   =   enter your response here ​valves/labor hour ​(round your response to two decimal​ places). Part 4 ​c) The percentage of productivity increase   =   enter your response here ​% ​(round your response to one decimal​ place).

QUESTION 56 For a customer to satisfy a need, he or she will need to search for information about how to satisfy that need. Which of the following is NOT true about the information search process? a. The customer begins by searching his or her memory for information or experiences to satisfy the need. b. If the customer does not have then information, he or she will search externally, and family and friends will be a reliable source. c. The information search generally begins with the general and narrows as the customer refines the search. d. With the growth in information available on-line, the information search step in the model will be eliminated and the model changed.   QUESTION 57 Which element would be categorized in the macro-environment for managers at Ben & Jerry’s? a. Ingredients b. Flavors c. Prices d. Cultural beliefs

Questions for Discussion                                                                                                                                             1. What were the customers actually saying in the four responses given in this case? Translate them into customer requirements using actionable business language.                                                                                                         2. In addition to your responses to question 1, the voice of the customer process identified the follow- ing customer requirements: food and drinks at their roper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, an easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities.     3. Conduct a similar mock voice of the customer pro- cess for your school or college. What did you learn?

Question 1: a- If you were going to conduct a training program what would you want to know about your potential trainees that could help you design a training session that is enjoyable for the trainees and helps them learn? How would you conduct your audience analysis? b- While trainers may not always have the luxury of a “perfect” training location, they should strive for a venue that helps facilitate learning, what are the details to be considered in the training room?  Question 2: a- Discuss the strengths and weaknesses of the following evaluation designs;- Posttest only- Pretest/Posttest- Time Series b- What is the difference between formative and summative evaluation? Which one you think is more important

The new hotel opening across the street from your property is offering service employee insurance and a dollar more per hour. This news is spreading fast throughout your property about the differences in the two hotels. Which of the following describes the main difference between the hotels?   Question 20 options:   a)  New chef and cleaner kitchen   b)  Shorter hours and more pay   c)  Better compensation and benefits   d)  Positive retention plan

Q3- From the Learning Activity titled “Privacy Protection,” (please see the attached notes) identify two of the U.S. Federal Privacy Rights and Laws listed. Now, imagine you are a business analyst. What are some considerations you would make to ensure customer data is protected? In terms of creating a privacy policy, who would you involve in this process and why? If a manager asked you to provide him with a list of all customer emails for a marketing campaign, how would you respond? How would you determine if providing the list would be a violation of the company’s privacy policy? Note- Privacy Protection is attached to view.

Safety? What Safety?   Topic: Corporate Social Responsibility Characters: Bob, President John, Chemical Engineer Henry, Controller Kirk, Assistant Controller Kirk was a bright individual who was being groomed for the Controller’s position in a medium-sized manufacturing firm. After his first year as Assistant Controller, the officers of the firm were starting to include him in major company functions. For instance, today he was attending the monthly financial statement summary given at a prestigious consulting firm. During the meeting, Kirk was intrigued at how all the financial data he had been accumulating was transformed by the consultant into revealing charts and graphs. Kirk was generally optimistic about the session and the company’s future until the consultant started talking about the new manufacturing plant the company was adding to the current location and the costs per unit of the chemically plated products it produced. At that time, Bob (the President) and John (the…

Q22   Which of the following(s) is correct regarding the resumé? a. The combination resumé works well for recent graduates with little experience but good skills to offer. b. A creative resumé is ideal for applications into professions such as accounting or banking. c. The functional resumé works well for applicants who are about to redirect their careers. d. A hiring committee would be impressed by a detailed four-page resumé. e. None of the above

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Q13 ________ and ________ are best uses of emails and face-to-face meetings, respectively. a. establishing initial contact with clients – supporting and facilitating interactions b. gathering or sharing information quickly – delivering extensive data internally c. fast delivery and response – brainstorming d. linking to online content and simultaneously sharing content – Conveying complex information e. Both A and B

Let’s assume you are the new full time manager that the school has hired to take over running the wellness center and create 2 new programs to bring in more students/faculty to use the facilities. You need to create a proposal to give to the school on ways to improve the wellness center.  What equipment is necessary to add to the wellness center? (AED, CPR certification for all employees?) What else would you want to add to the wellness center? How much would they cost?  Please list out the costs ( ex: 3 treadmills: $ 3000/treadmill = $9000, Fresh towels: 25 towels at $3/each = $75) Use your imagination here. What would make the wellness center inviting? New Tvs? Towels? Better equipment? Music system? Outdoor classes that need equipment? You have to use the space you have but be creative! You have $25,000 ! Spend it! You will need to search for this information online. Please be sure to include references from where you found your costs.   New Proposed Equipment: Item…

Institutional Mission: This school exists to provide a transformative and accessible learning environment through effective teaching, services and research where our learners realize their full potential, teachers are empowered, and staff are committed to service responsive to the workforce and societal needs.   Above are the mission of the institution. Does the mission statement say what makes you different? Why?

What is patron-client relationship/ties?    Question 1 options:   a. All these statements are incorrect statements because it is the patron that provides benefits for the clients in exchange for their support, loyalty and service. Although this is the case, patron-client relationship in SEA is now an extinct system because SEA is no longer an agricultural community.    b. This is a kind of system that allows the client to take whatever it needs from the patron because the patron owes the client loyalty and affinity.    c. Patron-client ties was prevalent in SEA in the pre-colonial times. It is true that it is the patron (a landlord) who provides benefits for the client (peasant) in exchange for support, loyalty and service. This informal institution has evolved in order to suit the modern times which is no longer agricultural.    d. It is best explained as a give and take relationship because the client who provides for the needs…