Assignment 3 Paper - Enterprise Resource Management CIS 511 Dr. S. Huber March 1, 2013 Determine feasibility of an ERP system: Bandon Group, Inc., is in the process of researching whether it would be feasible to integrate an ERP system with its company and offsite locations. There are a few unanswered questions as to if Brandon Group should pursue an ERP and CRM solutions in order to meet the company goals and its needs. To address the question, Bandon group should most definitely pursue an ERP and a CRM solution for its company. Bandon should first pursue an ERP solution as CRM solutions can be easily integrated within an ERP environment (Trak.In, 2010). Key findings in Bandon Group 's IT infrastructure indicates …show more content…
The SAP/ERP package can contain software for Human resources including accounting/payroll software or IT software such as ticketing systems where customers can place service calls to have tech support correct a technical issue remotely or physically. In addition to integration of the company 's information, providing e-business related services such as the use of online bill pay/inquires, using electronic media to contact existing customers, and election web-based information services for customers will help Bandon improve business operations and its customer support if the company uses SAP for its ERP package (SAP, n.d.). In reference to SAP under a CRM package for Bandon Group, the CRM package that could be used to meet the company 's needs is the "SAP 360 Customer" package. The SAP 360 Customer package is a CRM-based package that would enable Bandon Group to gain a competitive advantage by allowing them to engage with their customers anywhere at any given time; whether it 's online, in person, or even on a mobile device such as a phone, laptop, or tablet. Not only would the company be able to keep track of all its customers, but it gives them the opportunity to provide the ultimate customer service as they would immediately be available for the customers to answer any questions or inquiries on
This process reduced not just customer’s satisfaction but also profit; there is a need for a financial information management to integrate all their business processes. SAP (System Applications Program) was introduced to the company to ensure efficient communication among the different modules of the business process.
The case shows the implementation of SAP ERP solution in NIBCO, a manufacturer of pipe and fittings, a mid-size manufacturer with about 3,000 employees and revenue over 460 million USD. The company
The IT staffs were certain that the existing SAP software will provide all necessary computer support. They believed that even if the SAP would not fit their business processes precisely, it may be an investment that provides greater long-term flexibility and better solutions to the company’s problem.
In business, it is important for companies to be able to communicate effectively. Each department of a company relies on the other departments as they add to the value chain. One way for a company to integrate its different departments is enterprise resource planning. ERPs are software programs that allow companies to join together data across operations on a company wide basis (Jessup and Valacich 248). ERPs store company information in a common database and allow all departments to access it from one central location (Koch). Companies without ERPS may contain many legacy systems, each operating with different
The future direction of Enterprise Resource Planning (ERP) is being increasing defined by the needs of business units and divisions, less by the hierarchical requirements of IT departments. This transition is occurring with increasing speed and velocity, shifting the balance of political power in organizations to the line-of-business users, away from IT, while also drastically changing the architecture and platforms of ERP systems (Markus, Petrie, Axline, 2000). The intent of this essay is to define how ERP will develop over the next five years, also defining what ERP's development will mean for business and organizational models of public-service contractor companies and the U.S. Government. The essay will continue with prescriptive guidance of whether public-service contractor companies need to take a leadership or followership role with respect to the future of ERP.
Pros. An ERP system is a necessary investment for Riordan because it integrates all departments and their respective functions across the organization into a single IT system (UMaine, 2009). There are three main benefits of ERP systems that directly address problems with Riordan’s operations. One benefit is a logical solution to a mess of incompatible applications currently in use by the organization. ERP also allows global access and sharing of organizational data as well. Additionally, implementing an ERP system will help the organization bypass the difficulties and expenses of replacing legacy systems (UMaine, 2009). An analysis of Riordan’s current issues with its Finance
Groupon, Inc. (“Groupon”) is a company that specializes in local commerce. It has relationships with companies on a global scale and alerts consumers on the hottest deals with respect to shopping for various products, travel destinations, and popular spots, goods and services that a city has to offer. The stock ticker for the company on the NASDAQ exchange is “GRPN.” The company is listed under the sector ‘Technology’ and industry ‘Internet Information Providers.’ It started off as ‘ThePoint.com, Inc.’ but in October 2008 it changed its name to ‘Groupon, Inc.” Groupon was founded in 2008 by the now ousted CEO Andrew Mason. The current CEO is Eric Lefkofsky who initially invested $1,000,000 toward the development of the company. The Chief
An advantage to using NetSuite’s CRM and ERP modules is that it provides a wide variety of industry specific and vertical market solutions. A disadvantage is that it is hard to use for those who are new to it.
In order to alleviate its server capacity constraints, speed its data retrieval process and reduce the number business systems used, Williams-Sonoma should upgrade to Windows 2000, purchase new servers and implement the SAP program. SAP is a customized program package that integrates a company 's supply chain. It 's primary function is the ability for order management, sales and distribution to communicate electronically with the financial systems and controls by providing real-time information for decision making. The system is fast, user friendly and most importantly real-time. It is beneficial because it reduces human error, improves productivity, improves data
Working with Employee relation Team in HR Department to know how to use the SAP system implementing the HR-related tasks within the system and document the procedures.
This paper is the continuation of Bandon Group Inc. integrated case study. This part of the case study mines feasibility of an ERP system at Bandon Group and evaluate alternative ERP and CRM packages for Bandon Group and make recommendations for a solution which will meet their needs.
Nestle is a multinational company based on Switzerland, was establish long ago in 1866 by Henri nestle which supplies different kinds of food products. Over the period nestle has grown as one of the big company. Nestle USA is a part of nestle company, having seven business divisions: beverage, confection and snacks, food service, foreign trade, nutrition, prepared food and sales. Some of Its popular products in USA were: Alpo, Nescafe, Tasters choice. Its annual revenue was 8.1 billion and 16000 employees were working. In 1992 enterprise resource planning (ERP) system provider SAP introduced the R3 system of client server architecture and Nestle USA has decided to implement R3 ERP system in
Whirlpool thought they were ready to go live with SAP until September 18, 1999. Whirlpool seemed to be making all the right moves, like dispatcher assignment, having centralized pricing, and vendor interfacing. Even the best laid plans don’t always work. Everything seemed to be going smoothly at first because there were only 1000 system users, once 4,000 users were on the system, performance deteriorated which lead to 4-8 weeks delivery delays to which some customer cancelled their order and went with a competitor. Whirlpool should never have gone live until they realized what impact the red flags
2.Align the organizational structures of the company by establishing profit centers. Focus the ERP system on worldwide CRM. Adjust the compensation system to reward brand thinking and brand management.
The research will be based on ERP systems & Web Distributed Business Solutions. This report will discuss the concept, architecture, process and application of the system & solution. There will also be examples given on how industrial businesses implement this technology into their daily operations and how it has benefitted them.