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Bandon Group, Inc

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Assignment 3 Paper - Enterprise Resource Management CIS 511 Dr. S. Huber March 1, 2013 Determine feasibility of an ERP system: Bandon Group, Inc., is in the process of researching whether it would be feasible to integrate an ERP system with its company and offsite locations. There are a few unanswered questions as to if Brandon Group should pursue an ERP and CRM solutions in order to meet the company goals and its needs. To address the question, Bandon group should most definitely pursue an ERP and a CRM solution for its company. Bandon should first pursue an ERP solution as CRM solutions can be easily integrated within an ERP environment (Trak.In, 2010). Key findings in Bandon Group 's IT infrastructure indicates …show more content…

The SAP/ERP package can contain software for Human resources including accounting/payroll software or IT software such as ticketing systems where customers can place service calls to have tech support correct a technical issue remotely or physically. In addition to integration of the company 's information, providing e-business related services such as the use of online bill pay/inquires, using electronic media to contact existing customers, and election web-based information services for customers will help Bandon improve business operations and its customer support if the company uses SAP for its ERP package (SAP, n.d.). In reference to SAP under a CRM package for Bandon Group, the CRM package that could be used to meet the company 's needs is the "SAP 360 Customer" package. The SAP 360 Customer package is a CRM-based package that would enable Bandon Group to gain a competitive advantage by allowing them to engage with their customers anywhere at any given time; whether it 's online, in person, or even on a mobile device such as a phone, laptop, or tablet. Not only would the company be able to keep track of all its customers, but it gives them the opportunity to provide the ultimate customer service as they would immediately be available for the customers to answer any questions or inquiries on

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