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Brand Management in Automobile Industry

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Brand Management in Automobile Industry

Literature Review

Mr. Bentley? He builds fast trucks.

Ettore Bugatti[1]

Peter Drucker, who is claimed to be “the greatest management thinker of the last century”[2], once declared: “The automotive industry is an industry of industries”[3]. The automobile industry exists for more than a century and tracing the changes and development that took place there could tell volumes about the human history. In some way automotive industry reflects it, but if one looks deeper into it one could notice that in some way the industry itself formed the history of the 20th century. Though the industry is market driven now, it was not always like that. The example of Henry Ford producing just one car model with …show more content…

In her interview she states that nowadays companies consider the vehicle design to be the essence of the brand’s personality and stress their attention on it. Top Management of Automotive Companies understand that the design has a great influence on the perceived quality of the product, i.e. whether the customer will or will not love the car at a first glance. Anne, as all other authors, states that brand management should not be narrowed into a certain department and that every department of a company makes its own contribution to the development of the brand, starting from marketing and finishing with the delivery service. Her opinion is absolutely the same with the opinion of Philip Kotler in his book “Marketing Insights”. Besides that, similarly to Ms. Asensio he considers that: “great brands present emotional benefits, not just rational benefits”[7]. Deiter Becker in his presentation “Trends and Challenges in Automotive Industry”[8] touches upon the brand management only indirectly. Nevertheless, his presentation in some way unites the point of views of the previous articles, since he mentioned the importance of brand specific customer service and the design. The last article – “Building Brand Loyalty by Improving Customer Experience” written by Clive Meakins and Sijith Abraham[9] is focusing on the importance of CRM in brand management. They base

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