preview

Business Letter Example

Good Essays

Hi Kellie,

As promised, I am contacting you to follow up from the call last week. You requested my concerns to be in writing:

I have spoken with you and MJ about the lack of support administratively in the past. There are items that I’ve reached out to MJ about, requesting assistance and either never get a response, or get a dramatically delayed response after multiple follow up attempts. I have listed a few recent examples below:

FAS - I know on the call you mentioned that the FAS responsibility doesn’t have to delegated to me, however, in December 2016 you made a direct request for me to take over the FAS responsibility as of January 1, 2017. I was able to successfully complete FAS accounts and collect balance dues in the month of …show more content…

His account was left current, so on 12/8/2017, I sent an email reminding her about the skip. She failed to move this resident out and/or start the paperwork. On 12/11/2017, I reached out to a resource for advice about the skip process and was informed the resident would need to be moved out immediately, so on 12/11/2017, I moved the resident out and sent MJ an email confirming that I moved him out of Onesite and offered to complete the FAS.

Bradford’s unauthorized pet – In February 2017, our maintenance conducted preventative maintenance in 2500 building. They noted that there were two cats in the apartment with only one registered. We contacted and charged each resident with unauthorized pets, besides the Bradford’s because Marie spoke to them and they said they got rid of the unauthorized pet. This was false as maintenance went into their apartment on 12/11/2017 for a few service requests and confirmed there were two cats and carpet damaged caused by their pets. I sent a detailed email to MJ on 12/11/2017, with no reply. I verbally followed up and MJ said she doesn’t want to contact them because she knows “they’re going to start drama”. Their account has not being charged as of 12/27/2017.

Most times, I don’t even reach out for assistance unless it’s something I absolutely could not do without MJ assistance as it is very frustrating to ask for help due to the lack of support. Kharin, Becca,

Get Access