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Case File Analysis Paper

Satisfactory Essays

Area of Concern #1: In several case files, and across local offices, the federal review team noted instances of data entry that took place two months or longer after the actual activity. Although the late data entry pertained primarily to case notes and meetings with case managers, it is nonetheless not appropriate and compromises data integrity, particularly as the State approaches full implementation of WIOA. Suggestion: The State should issue policy guidance around timely data entry for all activities, including the entry of case notes. As was noted during the exit conference, the State of New York has a five-day data entry policy for all activities, which we would recommend North Dakota consider. Area of Concern #2: In several case …show more content…

Although some local offices had good file structures (e.g., sections for eligibility documentation and checklists for information contained in the file), many local offices did not. This may become particularly challenging if not problematic as the State continues with full implementation of WIOA, warranting a proactive State response. When discussing the structure of case files with State staff (it was a concern noted during the last [September 2009] review), federal reviewers were informed that local offices had negatively viewed the 2009 regional recommendation for policy guidance around case files. Suggestion: The State should revisit the issue of case file structure with their local office staff, particularly in light of WIOA implementation. The State should also consider issuing guidance around broad file parameters to ensure a level of consistency and accountability across local offices, while allowing for some local office flexibility. The regional office is willing to assist the State in this effort. Area of Concern #4: Data Element Validation error rates above

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