Case study:The Portman Hotel

Rationalisation as an approach towards Junction Hotel can show its advantages in efficiency levels however; even efficiency is not always affected in a positive way as Ritzer (2011) explains using the organisation McDonald’s as his focus, constructing social theories in the organisation about how people’s creativity can be restrained in the repetitive workforce. Ritzer (2011) explains his theory upon how individuals in the workplace are affected by a more psychological perspective. Thinking about the rationalisation approach towards the Junction Hotel may not only limit staff member’s creativity, but make the current workplace more repetitive and therefore dull. Increasing managing customers in an efficient time may also create a negative affect by increasing the workload per person

A doorman can please the customer with a smile and a few words of welcome, but one surly waiter can kill the effect. Or if we keep an executive waiting in his suite in his underwear for his only suit to come back from a one-hour pressing, we could lose a lifetime customer worth hundreds of thousands of dollars. No hotel, however splendid, looks good to someone whose day it has ruined. For example, lodging manager usually work long and irregular hours including weekends, evenings and most public holidays, usually works indoors, and from an

Junction Hotel is currently facing problems within the business and is struggling to keep its identity of a ‘quality hotel’. The problems have arisen from a mix of poor leadership and co-operation of staff within the business and also the external influences of businesses which has led them to compromise on quality of service for profit. In this essay I will delve into whether or not I think rationalization is a good strategy for Junction Hotel to adopt.

This paper describe Stamford Plaza Hotel Auckland. It is a five star hotel located in Auckland City center. Stamford Plaza as a multinational company owned by Stamford Land Corporation Limited, has strong market position in New Zealand and Australia. Its target market focus on luxury and top level travelers. By using effective 4P’s marketing instruments, Stamford Plaza Auckland attracts loyalty customers and develop new potential guests. We also use SWOT analysis to demonstrate the competitive advantages and disadvantages the hotel is facing with. Via analyzing threats and opportunities, we can give some recommendations on hotel market strategies. Finally, we get the conclusion on hotel outlook.

hotels. Scheduling and staff management is also seen as the primary justification as the Dwelling Hotels and Suites have 4 properties and there is seen as lack of scheduling the staff. And one of the most important thing which was also lacking in all its properties was Gemba Walk. Manager or Supervisor should walk and visit each

To make McQuarrie Hotel fresh, vibrant and contemporary, the new owners should renovate the hotel facilities and the guest rooms. That would involve repainting; McQuarrie Hotel can adapt to the latest trend in interior design, the stunning exterior of the hotel and refurbish to give them a luxurious but homely touch (QT Hotels and Resorts, 2017). Create a more appealing ambiance for guests who are considering for an enjoyable experience

Each department in hotel has to work like part of one big mechanism. Each part complements each other and makes all hotel better for times than it is. That is why connections and relations between departments are very important.

Using the Churchill Hotel in London was a good example of an organization that had to rely heavily on the key strategies of organizational change and service quality after the Hotel changed management from Inter-continental Hotels to Hyatt International in January 2004. The Dissertation would examine how the Hotel has coped with the change in the 2 years after

Hotel Moulin a Vent is facing a serious issue in the Human Resource Management. The current manager of the hotel, Mr. Albert Du Pont would face as problem. Because as a manager, he is least bothered with operations of the hotel, maintenance of the hotel, profits of the hotel. The staff of the hotel are doesn’t have good grooming standards. The confidence level of the staff is too low. Professionalism is lacking in the staff and there is no motivation from the manager of the hotel. The new owner of the hotel should react on the key issues and make the hotel get back into profits.

All people know that hotel belongs to service industry. Who offer service? There is no doubt that servants offer service. So good employees offer superior service. Where can we find good employees and how should we treat and care for employees? Mr Sharp will give us answers of our questions. He said that they should treat employees they way they hope and expect them to treat their customers. And treating them with the same understanding they hope them offer to their customers. So Mr Sharp always respect his staff enough. And they also made mistakes too. He said that they

For example: At James Cook Counsellor Hotel has to certain culture of enjoying and memorising to identify the workforce. Inside the hotel, there are provide to additional sources to understand the business activities. Basically, every management of hotel would earn more profits and establish the goals in front of employees and all members who works in Hotel.

: A hotel should provide sufficient tools and resources in order for employees to run their daily routines no matter which departments they come from. If the employees face the same problems daily, they are most likely to feel annoyed and will cause issues between co-workers. This will cause hoarding of the towels. They will try to fully load up their trolleys enough to make up the number of room they are assigned as there are insufficient towels provided for all employees. Every employee will rush for the towels and might lead to arguments and dissatisfaction among themselves.

Through examination of the case study it is evident that The Creek Hotel have little to no work processes. The issues started with the shuttle bus. Although Wendy and David were appreciative of the airport pickup service it was uncomfortable and hot. Linking back to the previously discussed value chain, if The Creek Hotel’s management had always kept in direct contact with the shuttle company, another temporary bus could have been arranged. This situation reinforces the importance of the value chain and how it affects processes, in particular their value. Other issues such as the lengthy check in time, miscommunication between cleaners and management and the lengthy check-out time created a snowball effect of problems, where if in fact processes were set in place from the beginning the problems would have never occurred.

This extremely important department is one of the first points of contact the guest has with the hotel, and leaves a lasting impression on the mind of the guest about the quality and service provided. It is therefore, crucial for all Front Office personnel to be constantly aware of this fact and realize that, in addition to their routine functions, they are also salesmen for their hotel and the other hotels in the group.

Summary: The Blue Ribbon Hotel have been having issue in predicting the occupancy level. As a result, many problems is arise both to guests and staff. The front office manager’s impact on the guest cycle and action that should be taken to keep the relationship with the guests and to attract more income. The executive housekeeper has a great impact on the staff and guests. Great actions should be taken to change the way of her management in order to make better performance.