Client Paper BSHS 305

It is important to identify individual’s specific and unique needs so that they can receive the best care possible. Taking a person centred approach is vital, treating a service user as an individual person and acknowledge that

Healthcare and healthcare reform are hot topics of debate in today 's society. As the population grows and life expectancy increases, the nation faces many challenges in providing healthcare benefits to the people.

Health and social care professions have in common the concept of a 'duty of care' toward their users. This means that the wellbeing of the service user should be central to their work. All treatment given must have a therapeutic benefit to the user or must be essential for saving life.

Barton, Phoebe Lindsey. Understanding the U.S. Health Services System, Fourth Edition. Foundation of the American College of Healthcare Executives, 2010.

The purpose of the human services throughout history has remained basically the same, to help those that cannot help themselves. To varying degrees though the interpretation of the above statement has changed and evolved. The act of helping has taken on many shades of gray, questions of; “Are we helping too much or too little?” have gridlocked political parties and law makers. Another continual changing element is the criteria defining those who cannot help themselves. Determining if one needs help because they are lazy and refuse to do for themselves or if one indeed is trying but just cannot seem to

Johnathan Gruber, H.P. Newquist, Nathan Screiber, 2012. Health Care Reform: What it is, Why It’s Necessary, Why It Works: New York: Hill and Wang. Pp. 50-80

Health and social care is complex and it embodies more than simply performing a skill. Excellent care doesn’t consist of knowledge alone it has to be accompanied with the appropriate attitude and characteristics that relate to feelings, values and the manner in which activities are carried out.

In the healthcare field, empathy is an essential trait. Without empathy, patients can get depressed and lose sight of their end goal. The image above illustrates how a patient is treated with facial expression of the individuals and cropping of the image. “The great gift of human beings is that we have the power of empathy," (Streep). Empathy is, in fact, so powerful that it has given strength to the weak and lack of empathy has weakened the strong. In a world full of blatant good versus evil and where terror and conflict are unceasing, one must remain empathetic.

The content relates to assisting the client and significant others during the normal expected stages of growth and development, and providing client care associated to the prevention and early detection of health problems. Use the Teaching and Learning Theory if the question has to do with teaching the client. The client’s willingness to learn is first priority. Watch for negative event queries.

A main component of empathy is the ability to put yourself in another person’s shoes. Being able to do so is not an easy task, however, it is more obtainable when you have faced a similar issue. In a 2015 study done at Berkley University researchers, Daniel Lim and David DeSteno, gathered participants, from all walks of life, and gave them surveys to fill out that would measure their empathy. After the surveys, the researchers had the participants talk about their hardships and trauma, then gave them the option to donate money to the Red Cross. After the study concluded the data showed that “…

Next, is to determine the relationships between human capital and the high turnover rates in the customer service department. Human capital is defined as being the knowledge, skills, competencies and various attributes of individuals that are relevant to businesses hiring skilled employees (Quote). Therefore, as stated in paragraph 2, the customer services a department that consists of employees that are trained specialists within the investment arena. The employees are highly trained to understand the multitude of investment products and the intricacies involved with the selling and trading of customers’ investments. The job involves high stress and due to low morale, lack of motivation and acknowledgement by management employees feel unsupported and unappreciated.

Human Resources constitute as one of the most imperative components of any organization, be it small scale business or a large conglomerate. Some of the key functions of the Human

In his book, Albrecht introduces the empathy model developed by Dr. George Thompson, to further explain and build on the concept of Empathy, as a part of our social intelligence. Dr. Thompson, who Albrecht described as a Renaissance man, wrote several books, created a series of seminars, and started an institute based on concepts of communication that he calls, “Verbal Judo.”

Because the human resources are an important part of the structure of any company or organization and is directly responsible for measuring management experts to the effect of their policies on job performance, most companies are taking care of it. It is very important to create the appropriate environment for the staff, communicate with them and to benefit the most of their abilities and measure the return on investment in training, and this became the basis of the golden rules of the best companies in the world today. Today, a successful manager is the one who follows those rules and provides a better working environment, and in light of the difficult economic conditions experienced by everyone, the staff calls for individual programs in order to improve performance and meet the functional challenges, and if everyone at work has special needs must be heard by the employer and understand is because listening and realizing the opposite end is the basis for the successful practices of human resource management and corrective measures in the company and motivate staff.

It is also very important for organization to satisfy employee needs and identify improvement needs. If an employee needs something, he generally turns directly to the human resources department. In turn, human resource tries to satisfy fair request for some needs according to company’s possibilities and employee performance during some time. As for the improvements, every business has some rooms for improvements. The human resources department often seeks out ways in which the business could be improved upon or the working conditions could be enhanced. The last, but not least responsibility of human resource is retain workers. This department should not only has employees in board initially but also to keep them happy on the job. To do this, they must remain attentive to employee upsets and deal with problems whenever they can, keeping workers contented with the company and stopping them from looking elsewhere for employment.