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Coastline Systems Consulting

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The following is a copy of the transcript of an interview conducted by Anna Kelly with IT consultant Jeff Summers and receptionist/bookkeeper Kathy Gray of Coastline Systems Consulting. The goal of this interview was to obtain sample forms and to ask questions about them to discover data entities of the system.

Exhibit 1.1
Scene: The meeting room at Coastline Systems Consulting. Anna Kelly scheduled the interview to obtain instructions and sample forms for designing the data structure for the customer response system.
Jeff: Good morning, Anna!
Anna: Good morning, Jeff. Good morning, Kathy. Thanks for taking the meeting.
Jeff: You requested some samples of the forms we use now out on site. Here are copies of the main forms I think …show more content…

Anna: That makes sense. So we don't want to just write over the information of the old component with the information of the new component. We want to keep adding to the list with an installed date and a removed date.
Jeff: For things such as RAM, I need to track a quantity, too.
Anna: OK. Given the changes you want, I think we ought to define the word “component.”
Jeff: Good question. You have to think about how we buy and upgrade. Sometimes we buy a complete system with CPU, monitor, mouse, keyboard – the works in one package.
Anna: If you buy it as one unit, do you get all the detailed component information and enter it to the columns?
Jeff: No, because if we bought it as a unit we let the vendor service it as a unit under warranty. In those cases a complete system would be a single component. But then later we upgrade a hard drive, add RAM, replace something, etc. A replacement NIC can be a separate component.
Anna: I know we custom build some PCs. What about them?
Jeff: A PC that we build from individual parts is all components.
Anna: So, if everything is a component, is there any information that pertains to the PC in general?
Jeff: Yes. First of all, this PC Configuration Sheet doesn’t show it, but we need to track whether we are talking about a PC, a printer, a router, a hub or some other kind of technology equipment.
Anna: We service all those?
Jeff: If by service, you mean repair, then no. But if you

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