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Cohesion Case Study Competitive Advantage

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Competitive Advantage
To survive and thrive, an organization must create a competitive advantage. A competitive advantage is a product or service that an organization’s customers place a greater value on than similar offerings from a competitor. Unfortunately, competitive advantages are typically temporary because competitors often seek ways to duplicate the competitive advantage. In turn, organizations must develop a strategy based on a new competitive advantage.

When an organization is the first to market with a competitive advantage, it gains a first-mover advantage. The first-mover advantage occurs when an organization can significantly impact its market share by being first to market with a competitive advantage. As organizations …show more content…

It is also a chance for us to market specials, promotions and create an online feedback tool for customers to provide us with feedback, so we are able to enhance the customer experience even further. This app will give us a competitive edge in our area. Starbucks do have an app but it is only a loyalty program. It doesn’t involve feedback, specials or buy-in from their customers. The app is there to use for smartphone users however the loyalty program is designed for everyone. It will be a plastic card with a magnetic strip so customers can swipe it in our system to see how many drinks they have accrued and how many more need to be purchased until they receive a free drink. The card will also link up with a website, so customers who don’t use smart phones can still access the feedback and customer section.

Weekly training sessions will be held with the staff with an emphasis on coffee training and performing coffee tastings and samplings throughout the café to really improve our coffee knowledge and increase our customer service offering to our customers. By providing this to our customers and having a loyalty system in place it will hold us in good stead for when the Starbucks does open up nearby.

2. Making Decisions I

Michael Porter’s Five Forces Model is a useful tool to aid organizations facing the challenging decision of entering a new industry or industry segment. The Five Forces Model helps determine the relative attractiveness of an industry and

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