preview

Container Store Case Study

Satisfactory Essays

The Container Store began as a small retail store specializing in organizational tools. Kip Tindell, co-founder and CEO, quickly begin to see growth as news of the store and their unique products spread throughout the community (Ferrell, Hirt, & Ferrell, 2009). The store could not have seen the amount of growth it did within a short period of time without the dedication of its employees. The Container Store realized that the value of employees and their unique needs had to be nurtured in order to forge a relationship with them. Taking this route the company implemented several hygiene factors that contributed to the well being of their employees. Hygiene factors are any factors that are related to the workplace setting and not the actual work being performed. When these factors are not properly …show more content…

Employees are paid rates that are 50 percent higher than many of their counterparts therefore addressing the issue of salary by paying higher wages. Additionally an employee only needs to work part-time to be eligible for health benefits. There is a high level of job security available to employees as the turnover rates stands at a low 10 percent. In fact, the company remained loyal to employees and declined to issue layoffs during the recession. Company policy at the retail store dictates that employees undergo 263 hours of training during their first year of employment. This training is considered extensive but prepares employees for their job as the industry norm is only 10 hours of training by comparison. Finally, The Container Store address work conditions by creating lines of communication with their employees. Employees are encouraged to speak with managers about work related issues. This open communication has lead to the store being designated at one of the top 100 place to work by Fortune magazine for more than 10

Get Access