Activity 1
1.1
Briefly summarise the CIPD Profession Map (i.e. the core professional areas, the specialist professional areas, the bands and behaviours)
In this report I will summarise the CIPD Profession Map which is made up of Ten Professional areas, Eight Behaviours and Four Bands.
The two core Professional Areas
Insights, Strategy and Solutions – This area of the map concentrates on developing an understanding and prioritising the direction of the organisation.
Leading HR – Shaping and driving themselves and other employees to deliver a valued service to the organisation.
The Professional Areas are made up of
Organisation Design – This area of the map concentrates on shaping the organisation structure to the business
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Keeping the channels of communication open is essential in case of delays or other customer complaints that arise.
Activity 2
2.1
Understanding customer needs (including examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs)
In this activity I have chosen three customers, Staff, Line Managers and Senior Managers with reference to my own role I will identify their needs and prioritise conflicting needs.
Staff – Pay Queries
If a member of staff comes to the HR Department with a Pay Query the HR Department must deal with the query within an allotted time. In the Company I work for this time is 48hrs from the time of receiving a pay query. The next step of the process is to talk to the Line Manager to identify where there might be a problem, if this is to do with hours. This will then be passed on to the Payroll department to be rectified, the member of staff will be notified by email or phone call of the progress of the query. If this cannot be resolved by theses means the employee and the line manager will be asked to come to a meeting to discuss the query. Not resolving pay issues in an agreed time frame, can lead to low moral within your employees and give a negative response to the HR Department. Line Managers – Performance
At the Company I work for the HR Department is requested by the Line Managers to be
Service Delivery and Information - It is important that the information provided by HR is given out to the correct person, accurately, efficiently and timely. If information is passed to the wrong person you could be prosecuted for breaching confidentiality.
Title: Using examples relevant to your discipline, define professional identity as it relates to health and human service delivery and discuss how industry, professional and quality agencies guide the provision of the safe and effective patient or client care in your discipline.
IDENTIFIED AND EXAMINED THE NEEDS AND EXPECTATIONS OF CUSTOMERS, COLLEAGUES, STAKEHOLDERS AND RELEVANT OTHERS IN THE WORKPLACE.
The resulting portions of this information contain a Professional Score Summary Table, an explanation of John White’s Summary Code, and an appraisal of John White’s Occupational Daydream. Furthermore, the Summary Code has been employed to produce indexes of occupations, and areas of training. Lastly, a list of community resources has been supplied to help John White pursue avenues of interest. Therefore, John White’s Summary Code letters were organized in every pattern in order to make this report. This method transpired to augment the prospective alternatives while affording John a chance to appreciate conceivable opportunities (Reardon & Messer, Professional interpretive Report, 2013).
• Bands and Transitions – Describes the four bands of professional competence and the transition challenges faced when moving from one band to the next. The Banding begins at Level 1 and
What 3 pieces of information should try to find out from your potential customers whilst researching their needs?
ICDC: International Career Development Conference which is held midyear for each state chapter in a different state each
Ability to reflect on own practice and development needs and maintain a plan for personal development
The needs of customers may sometimes be conflicting (for example, managers want production results and longer working hours whereas employees want more time off and focus on work/life balance).
The CIPD HR Profession Map sets out what HR Profession need to know, do and deliver at all stages in their careers. The Map covers 10 professional areas, 8 behaviours and 4 Bands of competencies and transitions, from Band 1 for the start of HR career through to band for the most senior leaders.
An overall insight to all of the bands is to contribute and ensure that the success is managed and measured. The map captures what successful HR people do and deliver across every aspect and specialism of the profession and sets out the required activities behaviours and knowledge.
This report has briefly summarised the CIPD Profession Map – the 2 core professional areas, 8 specialist professional areas, the 4 bands and 8 behaviours. It has also commented on the activities and knowledge specified within the Performance and Rewards professional area at band 1.
The initial step is to learn about the client’s pains and/or opportunities to gain through a needs assessment. This is critical in every selling environment to effectively satisfy what they are looking for. Is important to identify operational, cultural, financial, political, and strategic pains. Differentiating and understanding client needs from client
The map has a form of a cycle and consists of 10 professional areas and 8 behaviours which are hierarchically split in 4 bands of professional competence. The behaviours are positioned on the edge of the cycle (map) and describe the way HR professionals should carry out their day-to-day activities. Professional areas of the map are built of 2 core areas and 8 professional areas. Insights, Strategy and Solutions and Leading HR are positioned in the middle of the map. They represent core areas of HR profession that are vital to all HR professionals. Manny CIPD reports showed that success of HR professionals depends on their capability to understand business of organisation in general (mission, vision, strategy and context of the industry) and their competence to lead (leading themselves, others and leading issues).