Methods Used In Employee Evaluation: Eastern Medicine Company

Performance appraisal is an important issue in human resource management and has a significant effect in the performance of an organisation. It is the system of evaluating the performance of employees regarding the accomplishment of their responsibilities and determining their potential to grow and develop. Bias in the evaluation process can affect the accuracy and appropriateness of the performance appraisal. Bias is a serious issue because it affects the ability to make appropriate decisions about the promotion of employees. A performance appraisal system that works to the disadvantage of members of a group can also pose legal issues.

An appraisal is one of the most commonly used methods of formal assessment and is used to evaluate and assess the performance of an employee against agreed targets and objectives, with the aim of improving employee performance. Where an employee has been able to achieve their targets, the appraisal can be used to recognise successes. This often helps to increase an employee’s confidence and motivation and can lead to better organisational performance. Many organisations will use the outcomes of an appraisal to identify potential candidates for promotions or even an increase in pay. At the same time, an appraisal meeting may include discussions on underperformance, identifying why this has occurred and how this can be avoided in the future.

Performance appraisal is a method which is increasingly used to evaluate employees to determine the degree to which they are performing effectively and encourage them to direct their energies towards organizational performance. Although the appraisal is being practiced, there are criticisms made against the system which generally arise from within the Orthodox and radical management frame work.

Formal employee appraisals provide a strong reinforcement of the corporate aims and values. It gives managers an opportunity to show employees how their individual roles contribute to the company goals and give feedback to the impact that the employee has on those goals. It also provides management with a solid forum for

Development of a performance appraisal system that is effective in a human service organization is of benefit for the organization and the employees. For a performance appraisal system to be effective, the system has to be strategic, designed to fit the specific needs of the organization, non-discriminatory, non-bias, with correct implementation and administration. Many different components, must to be incorporated to make this type of system beneficial for all who use it, and all who are evaluated by the system.

A commanding performance evaluation is obtained from several different resources. A proper evaluation is not issued only from management but also with input from peers and subordinates. It is also not uncommon to have customers; both internal and external contribute to the appraisal process. Self-appraisal is also an effective tool for appraisal as it can assist with establishing goals for the future. This type of 360º degree appraisal process can provide a complete assessment of the employee’s strengths and weaknesses. Often times, this type of appraisal process can assist to identify area of concern that traditionally would not have been recorded. All evaluations should be recognized for their source. A self evaluation may be slightly biased and not overly critical where an appraisal from a peer could be affected by the employee’s willingness to properly cooperate with the process. The self evaluation has a tendency not to be objective in relation to the requirements of the position. An affective self evaluation must be based on the requirements of the position and not based on the judgment of the individual performing the activity.

Hope Health Systems Inc. is a fast growing health care firm but faces major challenges in the area of employee selection and appraisal. Their processes are not standardized and keep changing which could be very confusing for new and long serving employees. It was assumed that the continuous change inn process was due to the consecutive hiring and firing of HR personnel in the past 4 years. However, a major contributing factor to this issue is that the organization is a family owned business and the owners were virtually in charge of recruitment, interviews and selections while the HR performed all employment paper work. This arrangement had a negative impact on employees at the time of appraisal as this was conducted by HR who is neither aware of employee’s roles and responsibilities nor aware of the employee’s developmental plans. In this report, a proposed appraisal system was recommended to help Hope Health Systems implement an effective performance appraisal process and also recommends three (3) basic steps for the appraisal method.

It can be observed that major focus of assessment is on personality traits and many of the methods suffer from lack of clarity for employee with respect to expectations and targets. Table 4 shows description, advantages and disadvantages of modern appraisal methods. These methods focus more on employee development, setting achievable goals beforehand and leadership development.

The contents of this paper will reveal the performance evaluation process and how can it become successful during the employee evaluation process. As well as is the process difficult from the manager or the employee perspective’s by also the revealing various traits of an effective manager in the workplace.

An appraisal system may provide a Human Service organization in numerous of techniques. The main reason for effective appraisal can serve for development and administrative for an organization of Human service. From the viewpoint of the administrative the main reason of the appraisal presentation system can take in numerous of decision making in regards to changes in job responsibility, reward, or promotion choices. The development reasons consist of helping and achieving employee’s best routine, appraise staffs weaknesses or strengths and figure out if other alternative for

I am proposing the Behavioral Anchored Rating scales (BARS). This method mainly bases its evaluations on key and specific behaviors that are required for each employee position in the organization. BARS technique is designed to show the benefits of the quantitative and qualitative data in the performance appraisal process. BARS mainly compare an employee performance against the specific behavior that is anchored to the numerical ratings (Zaffron, Feb 2009).

Employee evaluation looks at the productivity, quality, performance, efficiency and effectiveness of employees’ work. In addition, organization must look at the strengths and weaknesses of employee; evaluation system can help with finding strengths and weaknesses. By finding the pros and cons of employee work, employers can better match employee qualification and ability to job assignments. So, it is very important to have an employee evaluation because it plays a very valuable role in the organization, it helps to assign right employees for the right job.

Furthermore, a performance appraisal policy could be implemented for fair and adequate allocation of compensation. For this case study the 360 degree appraisal system could be selected to evaluate performance of the workforce. In a 360 degree appraisal system, feedback is drawn out from multiple sources of key performance areas of the workforce which are competencies, behaviour and mind-set, work life balance, major achievements and areas of improvements.

Graphic Rating Scale is the most common and easiest way to evaluate an employee. This requires the employee to be graded on a scale of low to high (lower numbers being a poor performer and higher being an excellent performer) against their peers in several areas that have been pre-determined by the department and/or the Human Recourses department. The categories that a usually measured are the quality of work, teamwork, sense of responsibility, and ethics. (Chand A. s., n.d.) There is usually a minimum grade that must be achieved to determine if the employee poor, average, good, or excellent in each category. Some of the advantages in using this method is that it is easy to user friendly and

The goals of the organization cannot be fulfilled without the skills or talent of the employees and a direction to apply them. The employees will have goals, actions, and behaviors to bring the company closer to the organization’s vision. Moving forward requires direction so that new and current employees stay on track. Appraising an employee may affect their base pay, promotional status, and retention decisions. The employees who are found to have deficiencies may be identified and corrected when their appraisal is interpreted. This can also reinforce the employees existing strengths. A performance appraisal reviews an employee’s career plans and identify any training needed. Other components related to performance