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Introduction to Wal Mart

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Wal-Mart Story Wal-Mart Stores, Inc. is an American public corporation that runs a chain of large, discount department stores. It is the world's largest public corporation by revenue and is founded by Sam Walton in 1962. It is the largest private employer in the world and the fourth largest utility or commercial employer. Wal-Mart is the largest grocery retailer in the United States, with an estimated 20% of the retail grocery and consumables business, as well as the largest toy seller in the U.S. It also owns and operates the North American Company, Sam's Club. History 1962 – Wal-Mart begins Before opening Wal-Mart, Sam traveled the country studying everything he could about discount retailing. He became convinced American …show more content…

Mission Here is the mission statement of Wal-Mart: “We are a global retailer committed to growing our company by improving the standard of living for our customers and serving communities around the world. We earn the trust of our customers every day by providing a broad assortment of quality merchandise and services at every day low prices while fostering a culture that rewards and embraces mutual respect, integrity and diversity.” Vision Here is the vision of Wal-Mart: “To become the worldwide leader in retailing.” Philosophy In every organization, there should be some special philosophy in doing business. In Wal-Mart, the most important thing is customer service. Mentioned by Sam Walton, “Our history is a perfect example of how to manage growth without losing sight of your values. Our most basic value has always been, and always will be, customer service.” Sam Walton said many times that customer service distinguishes the company from all others. All the staff in Wal-Mart will give customers what they want and even a little more. For example they will meet your needs by showing you where the department is, and also exceed your expectations by taking you to the product. They will do everything that makes customers feel welcome when they visit the store. Furthermore, they recruit and hire people who like to smile, look customers in the eye, and greet everyone who come within 3 meters. They call

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