Summary The case of Karen Leary illustrates the implications cultural conflict can have on business organizations and office culture. A common mistake managers make is undermining the power of cultural constraints at the organizational level. After six years as a financial consultant at Merrill Lynch, Karen Leary was promoted to general manager at the Elmville branch in Chicago. Leary wanted to achieve success at the branch office by building high-producing, successful group of professionals who work together to provide clients with complete service in meeting long-term financial goals.
Leary was able to lead her branch toward impressive results and success; business increased by 30% in the first year due to her aggressive sales
…show more content…
During communications with Chung, Leary could never gauge exactly what Chung was thinking and never recognized that communication constraints could have been causing a barrier between them. Instead Leary kept her suspicions about Chung and checked over his work on a daily basis to ensure compliance but never had Chung’s full commitment.
Leary isolated Chung from the beginning by having him solely manage the Taiwanese market. Instead, Leary should have involved other employees to work on a team with Chung to help develop new business with the Taiwanese market. By building team collaboration, Leary would have helped Chung assimilate into the organization’s culture and feel a part of the team.
Challenges and Dilemmas Organizational culture according to Hofstede (2007) “is a much more superficial phenomenon residing mainly in the visible practices of the organization, acquired by socialization of new members who join as young adults. Culture helps define what behavior gets recognized and rewarded along with appropriate actions taken by top management. When Leary was introduced into the Elmville office, she knew that in order for her to build a winning team she would need to change the culture because the current one would not allow for such growth. According to Pfeffer & Veiga, (2007) successful organizations engage in high involvement, high
Organizational culture according to Knicki, is a “set of common beliefs by which determines how individuals in that organization react to” (Pg. 227). Organizational culture is what gives individuals in an organization a sense of direction in what to follow. It is not rules but rather it is already in their mind right from wrong. I am currently an employee of Walgreens. Walgreens is based on a market culture.
On the other hand, Kathy, employee, and friend of Kareem, was new to her position in the unit and wanted to meet Thomas ' expectations (WCM 620 Final Project Case Study, 2017). She understood the company 's high-performance culture due to her previous five years with the company. Kathy reported that she believed the unit’s environment to be “competitive and hostile” (WCM 620 Final Project Case Study, 2017). Kathy reported that because of the environment, she tends to stay focused on her work because she is worried of being let go.
Lee Chong, though a businessman, tends to prefer making good relations with his customers to being a cold money-driven man. He recognizes
Changing organizational culture is a teaching process, members of an organization teach each other about the association’s favorable values, beliefs, norms, expectations, and behaviors (Kreitner & Kinicki, 2013). The first mechanism Mr. Marchionne used for changing the organizational culture was formal statements. He stated that margins and quality needed to improvement. Mr. Marchionne also believed that they needed better control over pricing (Kreitner & Kinicki, 2013).
The Background Tim O’Connel is the Unit leader at a software development firm, Driscoll Software. Tim recently had his best programmer, Alessandra Sandoval, leave the company to establish her own technical consultant firm. Alessandra’s departure came about after a few months of turmoil in which Alessandra was working under Tim. The turmoil arose over differences between the development styles the two preferred. Tim prefers to be methodical while Alessandra was
Foley: She believed that the advice of consultant was not correct. She did not want CEO to sale the hospital. First, she was just promoted to be Senior Vice President and COO. She was quite satisfied with this job because she had more responsibility for the hospital and more chance to complete her MAB. What is more, she had a strong mentor, CEO. Right now, CEO was counting on her support. If she disagreed with him, he might lose confidence on her. So she might lose career opportunities in the future. In the meanwhile, she thought such disagreement means that she betrayed CEO and let him down. She might also leave the
Davis mentioned that Lloyd was concerned about his egos and set impracticable goals and made promises without consulting the other departments. The lack of communication between Lloyd and the other departments resulted in missed deadlines. To solve the many issues in the organization that Boyer’s previous attempt had failed to solve, Boyer hired Carla Reese a “heavyweight” organizational consultant with fast growing high-tech companies to help reestablish positive working relationships within the company. Carla met with each SVP individually to gain trust and understand their interest and concerns. Two issues that were alarming was Boyer’s questioned leadership skills and SVPs enmity towards Dave Lloyd. Upon completion of the interviews Carla identified four main issues-- lack of trust and communication among senior executives, inconsistent decision-making, confusion about goals and priority, and poor coordination-- among
(1) What did you find most interesting about Melissa Tirendi's (Senior Internal Sales Executive, Vanguard) background?
It seems there was once a clear strategy that has been forgotten over the course of ten years. Another social factor that is different between the partners would be that a profit over 20% return on investment may be perceived as Western exploitation. When it comes to doing business in China, respect for people’s feelings is paramount - this sensitivity that needs to be taken in respect to people’s ‘face’. Face - a cliché, is the currency of advancement. It’s like a social bank account. You spend it and you save it and you invest. And when you take away somebody’s face you take way someone’s fundamental sense of security. Because of China’s history of exploitation by foreign countries who colonized China or raided China for business purposes, particularly in the business sphere, Chinese do not want to be seen culturally as having been ‘had’ by Western businesspeople.(http://www.nytimes.com/2010/12/14/business/global/14iht-busnav14.html)Chiu Wai is pleased with the way the company is operating and feels that Shui is generating just the right level of profit especially because many U.S.-Chinese joint ventures are still operating in red tape. He sees no reason why Ray’s American bosses shouldn’t be more than satisfied with their 5% annual return on investment. This tells me that Chiu is unclear of his company’s strategic goals. Without a clear strategy it is
They had controversial issues "during the first few weeks because they were clearly stepping upon each other's territory". Ellen understood that she was the co-project manager with Jack, but Jack believed that he was the sole project manager for SI. In fact, the Korean team members always followed Jack's instructions which are different from Ellen's. Even, Jack got angry when, upon coming back from business trip, he saw that the team members just followed Ellen's
Organizational culture is the lived experience of organizational members that consist of values, beliefs, and ways of behaving and communicating (Dainton and Zelley). According to Michael D. Watkins in his article, “What is Organizational Culture? And Why Should We Care?” he explains that while every one knows that Organizational culture exist “there is little consensus on what organizational culture actually is, never mind how it influences behavior and whether it is something leaders can change” (Watkins). Watkins started a discussion on LinkedIn to see what people believed organizational culture was. Some responses consisted of “Culture is how organizations do things” and “Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization”. As a senior at Suffolk I have seen many ways in which our school tries to promote organizational culture but unfortunately in reality it fail’s to do so.
After Ellen been in Korea for a certain time, she found out that the Korean consultants were less experienced than expected. Besides that, tensions arose between her and the co-manager - Jack, regarding who was given directions to the team and they escalated when the project fell behind schedule. At the same time, the Korean Mr. Song is blaming Ellen should be accountable for all problems, and Andrew needs to decide how to proceed so that the project gets completed.
What is organizational culture? It is what forms the organization, the people that work for the organizations and other organizations that they
The term culture has been used in relation to every part of any society, however when we relate the understanding of culture to an organizational perspective, it has the ability to evolve. The culture of an organization usually revolves around its leader. The leader (CEO, President, etc.) sets the scene for his/her particular belief for a cultural direction or change. Additionally, the leader can utilize his/her ability to manipulate the direction of the organization to create, manage or even destroy the culture. The leader has the ability to influence organizational culture, however his/her ability is not complete in its influence and there are a multitude of group learning process that also feed into the culture of any organization (Taheri, Monshizadeh & Kordiani, 2015).
The problem is not Myers' alone, though. She had "no official orientation" and no detailed guidance from her superiors," (p. 124). This is an organizational issue, stemming from poor management decisions related to human resources. Moreover, Myers felt "isolated," as she was not given any opportunity to form relationships with her new colleagues in Seoul (p. 124). Moreover, human resources managers failed to choose someone who might better fit in with the Seoul business culture than Myers, if