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Karen Leary Case

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Summary The case of Karen Leary illustrates the implications cultural conflict can have on business organizations and office culture. A common mistake managers make is undermining the power of cultural constraints at the organizational level. After six years as a financial consultant at Merrill Lynch, Karen Leary was promoted to general manager at the Elmville branch in Chicago. Leary wanted to achieve success at the branch office by building high-producing, successful group of professionals who work together to provide clients with complete service in meeting long-term financial goals.
Leary was able to lead her branch toward impressive results and success; business increased by 30% in the first year due to her aggressive sales …show more content…

During communications with Chung, Leary could never gauge exactly what Chung was thinking and never recognized that communication constraints could have been causing a barrier between them. Instead Leary kept her suspicions about Chung and checked over his work on a daily basis to ensure compliance but never had Chung’s full commitment.
Leary isolated Chung from the beginning by having him solely manage the Taiwanese market. Instead, Leary should have involved other employees to work on a team with Chung to help develop new business with the Taiwanese market. By building team collaboration, Leary would have helped Chung assimilate into the organization’s culture and feel a part of the team.
Challenges and Dilemmas Organizational culture according to Hofstede (2007) “is a much more superficial phenomenon residing mainly in the visible practices of the organization, acquired by socialization of new members who join as young adults. Culture helps define what behavior gets recognized and rewarded along with appropriate actions taken by top management. When Leary was introduced into the Elmville office, she knew that in order for her to build a winning team she would need to change the culture because the current one would not allow for such growth. According to Pfeffer & Veiga, (2007) successful organizations engage in high involvement, high

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