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Essay Kudler Fine Foods, Choosing the Right Medium

Good Essays

Choosing the Right Medium

Learning Team C

COM/TM541

August 2, 2010

University of Phoenix

Kudler Fine Foods has decided to upgrade the cash registers in three stores. The new registers are scheduled for installation in six weeks, and various members of the cashier, management team and computer support specialists will require training on the proper use of the new equipment. Five methods are under review for training implementation; oral presentation, written report, video, e-mail, and website training. This paper will focus on the training mediums available and determine the merit of each medium based on cost, effect, message, audience, purpose, and reach.

Oral Presentation

The initial oral presentation medium used …show more content…

436). Written reports are an excellent channel to convey detailed information. The purpose for the communication at Kudler Fine Foods is to train cashiers on how to use the new NCR cash registers. At a minimum the communication need is for instructions and hands-on practice using the new cash register. Written instructions and training manuals are good reference materials to compliment hands-on training. A written report is not an instructional tool, therefore; a written report would not adequately serve the purpose for training the cashiers to use the new cash registers.
Video
Video presentations will be presented from the vendor of the NCR RealPOS 30 terminals. The video presentations will examine the use of the terminals and separate video presentations should be available for the cashiers, the management team, and the computer support specialists. The video presentations should cover hands-on use of the terminals depending on the employee and the employees need. The cost of the video presentations should be minor as they should be available from the vendor. The purpose of the video presentations will be hands-on use so that each employee gains a clear understanding of the terminal. The video presentations should be viewed prior to the oral presentations to expedite the oral presentations. The purpose of the video presentations is to

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