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Marketing Techniques And Analysis : Strategies For Different Models

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Marketing Techniques and Analysis
Strategies for Different Models
Alex Fahrenbruch
Embry-Riddle Aeronautical University Abstract
This paper will discuss the varying techniques that two similar companies can use to facilitate successful marketing strategies. It will also delve into the techniques of one of these companies to further understand how these techniques close the provider gap to achieve a better service quality. Marketing techniques directly relate to the type of business and customer base involved. Two companies that offer similar services can, and often do, vary in their approach of marketing to achieve prosperous results. By investigating the two companies, Papa Murphy’s and Mama Carpino’s, and the differing techniques using the services marketing mix, it becomes easy to see how the marketing strategy for each company works. Analyzing the techniques a company uses can show where the provider gap widens and can enable the company to make the necessary changes to close the gap. Closing the gap makes for a better customer experience and helps to ensure that the customer will want to utilize the service again. Introduction Different companies occupying the same market niche often provide similar products, but with very different marketing and production strategies. This paper will focus on the pizza industry and two very different companies offering ostensibly the same product – Papa Murphy’s and Mama Carpino’s. The first, Papa Murphy’s, sells

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