Any business in the world has a corporate objectives to make increasing growth and gain profitability by sustain and manage all factors internally and externally to make the business development ongoing process. (e.g. The external factors like competitors, customer, regulation requirements and applicable low, etc.
In internal factors, the organization seek controlling in internal influences of productivity and profitability for organization. What could the organization affect to reach its objectives? , like employee competencies, management style, product or service and the policies or procedures, etc.
Many organization concentrate on what is the customer needs? What dose kind of service customer looking for? , to maintain long relationships
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Training provides a series of planned learning experiences for individuals and builds their technical skills and business competencies. Training also helps to improve efficiency and can motivate employees to do well. This helps to make positive changes to the way in which they work and make decisions. Development helps individuals use the training to meet their individual needs and ambitions. By training and developing its staff well, Marks & Spencer is in a position to develop a competitive advantage over its competitors [3].
The contribution that employees can make to the brand image of the organization
Brand is a name, term, design, image, symbol or any other feature that identifies one seller’s good or service as distinct from those other sellers.[4].
When the customer service employee dealing with customers in repeated way the salesman will make an image for the organization. Packaging also is effected on brand, when customer service make a special treatment with their client, they build a brand. Eventually the employee competencies is a critical part to organization succeed.
Potential performance indicators that an organization could use to measure the level of customer
The training and development of employees in William Hill is imperative for the performance or the company as they are in a competitive market. William Hill has to inform workers to be aware of surroundings in the area that they work. Training and Development Training
A brand is what can either attract people to you or make people avoid you; people would identify you by the brand you portray. One can communicate their brand through actions and words. “It is essential to understand that wherever we are, in whatever we do, we are all building our brand”.
A brand is a name, term, design, symbol, or any other feature that identifies one seller 's good or service
Training and Development is imperative to the organization’s progress. Training helps addressing employee weaknesses and builds a reliable and skilled workforce. This will improve the employees’ performance and boost their self confidence, and innovation. By acquiring the needed knowledge and skills, employees can perform more efficiently and increase the overall productivity of the organization.
The concept of training and development is the general idea of training and development and employee performance. In the dynamic environment that is the world of business, to never become obsolete the company has to first recognize that its greatest resource is its human capital and the
|Commercial |Providing good quality customer service will make the organisation successful and able to keep their |
Explain the difference between training and development. How have changes in customer expectation affected Tesco and its need to train staff?
Within todays ever-changing working society, training and development is a key part within any organisation. Employees are the main capital within organisations which suggests
Aaker (1996) states brand is a product, an organization, and a symbol. This is where individuals differentiate themselves and stand out by having a unique value. A personal brand is the actual perception of others. When a person creates a personal brand, then they will stand out easily.
Internal Factors: Internal factors are the factors within the company, which affects the success and operation of business. The company can control these factors. Effective internal management is the key to the successful business.
The internal factors are inclusive of the marketing mix of the organization and the organizational goals. The product itself is a huge
According to the American Marketing Association (AMA), a brand is a “name, term, sign, symbol, or design, or a combination of them intended to identify the goods and services of one seller or group of sellers and to differentiate them from those of competition”. However, as Keller highlights, a brand is also “something that has actually created a certain amount of awareness, reputation, prominence, and so on in the marketplace”. Therefore, a brand is an identity created to differentiate itself from the competitors and to be remembered in consumer’s mind.
Tesco also provided training for employees to ensure the employees be very best fit in the job. In the entire training program, employees will have bespoke technical and leadership development training. Before get on training, employees recognize the gaps in their knowledge and skills. Employees and line managers will fill these gaps through adopt training activities (How training and development supports business growth,
Training and development has become increasingly essential to the success of modern organisations, yet some still look at training as a problem or as something that is not taken seriously. Training and development is one key approach used by organisations to improve and maintain the capabilities of its workforce. However, many experts distinguish between training and development, being that training tends to be more closely focused and adapted towards short-term performance concerns, while development tends to be adapted more towards expanding an individual’s skills for future responsibilities (Snell and Bohlander 2007). The main reason that organisations train their employees is to bring their knowledge, skills and abilities up to the
Training and development provide employees the skills and knowledge to keep up with the company’s changes and growth. It can also help to develop and improve the corporate culture, its efficiency and its effectiveness; and helps in creating the learning culture within the company.