Mobile Erp System Component : Functions And Operations Executed Using Mobile Enterprise Resource Planning

Human Resource Management (HRM) is all about balancing the organization’s people and processes to the best to achieve the goals and the strategies of the organization, as well as the goals and the needs of employees. The main role of an HR manager is to fulfil the integrating business operations and strategies across a wide array of culture, products, and ideas, while effectively delegating work among human resource specialist and line management. There are many key functions of a HR manager to the organization. Some of the key functions of a HR manager are

Human resource management (HRM, or simply HR) is a function in organizations designed to maximize employee performance in service of their employer’s strategic objectives.[1] HR is primarily concerned with how people are managed within organizations, focusing on policies and systems. HR departments and units in organizations are typically responsible for a number of activities, including employee recruitment, training and development, performance appraisal, and rewarding

As a result of technological advancements, modern businesses seek new and improved methods of conducting their business processes. Systems have been designed to augment and manage core business functions such as production, accounting, procurement, and human resources. However, even with these systems in place, information is unreliable and inconsistent if they are on disparate platforms. Enterprise Resource Planning (ERP) software tackles this problem by integrating business processes into a centralized system.

CRM (Customer Relationship Management) helps companies to understand, anticipate and respond to their customers' needs in a consistent way, right across their organization (Is4Profit, 2006,1). CRM is a business strategy designed to improve profitability, revenue, and customer satisfaction. It consists of software, services, and a new way of thinking to improve profitability, revenue, and customer satisfaction (Sibel, 2006, 1). Practicing CRM requires an efficient and integrated internal business system. Many businesses benefit from the organizational discipline CRM imposes, as well as from the technology itself. CRM can benefit and organization in that it can develop better communication channels; collect

Enterprise Resource Planning is one of the biggest breakthroughs in the field of information technology and business. Integration of business processes through usage of centralized connected information systems gave the impression of solving the most crucial of all the business problems. They were deemed to assist the management in taking crucial decisions related to the sustainable future of the organization. At the same time, it was also expected that this system would result in elimination of human errors of omission and commission completely from the business environment. However, the corporate world saw a completely different picture of the things in the past few years. There were a number

When we look at big name stores, you can assume that there are many systems compiling, interpreting and organizing several points of data at the same time. In an organization to communicate the information from one department to another department and then to manage the flow of information to the client, there are several helpful enterprise resource planning (ERP) systems implemented, which will help organization to help maintain their software systems.

According to Decenzo and Robbins (1994), “Human Resource Management is a process of procuring, developing and maintaining the performance level of the employees to achieve the organizational goals in an efficient and effective manner”. The HRM practices of recruiting and selecting employees, training them for their job, evaluating their

Customer Relationship Management (CRM) is an important part of any companies ' sales mix. As part of a sales mix, companies must have a strong sales team; a well planned and executed marketing strategy, and a method to record pertinent information to manage customer relations. A CRM system is an important part in any company. They have a variety of uses from holding basic information such as names and address, to holding other information including relationship history, contract information, and recording customer satisfaction levels.

CRM systems are usually scaled from basic contact management to sophisticated suites that form valuable connections to customers. Basic contact management CRMs are cheap and affordable, but will tend to focus on the basics of a normal customer service operation, which may hurt customer relations. Sophisticated suites exceed expectations in customer service and are worthy of the extra investment because the more we decide to invest in our customers, the more they invest in us and our products. There are many traditional CRM solutions on today’s market, but the CRM systems considered to be the best option for Tru Lit are Salesforce.com and Microsoft Dynamics CRM. They are currently the leading CRM systems on today’s market and both carry exceptional reputations from businesses that use these systems.

One thing that all successful businesses have in common is a satisfied customer base. Some companies have the luxury of routinely working with the same set of customers in a fairly personal manner. These companies tend to be in the small business category, which affords them certain advantages relative to customer service that medium and large sized businesses simply cannot compete with. For many businesses they are turning to a technology solution to solve the problems they run into in the area of customer service. Customer Relationship Management (CRM) Systems were created in order to help businesses avoid common pitfalls that can ruin a businesses relationship with its valued customers. Many of these pitfalls involve poor communication; Customer Relationship Management Systems will aide users in many ways relative to improving customer communications. Over the course of this paper I will provide a brief overview of CRM systems that will include a historical analysis. Next, the importance of communication, specifically personal communications, will be explored. After reviewing the importance of communications I will talk about the importance of having informed employees and the future of CRM.

The next-generation ERP (Enterprise Resource Planning) business suite is the SAP S/4 HANA, the company’s biggest innovation since SAP R/3. SAP S/4HANA is a real-time enterprise resource management suite for digital business. It is built on an advanced in-memory platform, SAP HANA, and offers a personalized, consumer-grade user experience with SAP Fiori. Deployable in the cloud or on premise, SAP S/4HANA can drive instant value across all lines of business. (www.sap.com)

CRM applications can integrate communication channels, making the same information available whether you are dealing with customers online, over the phone, via e-mail or face to face

The comparative analysis will be performed on CRM applications that two companies provide. These companies are selected for very specific reasons in their prominence and popularity. Several fortune 500 companies use these products for maintaining relationships with customers. Both the selected companies and their products have huge market of close to 45% at a point of time, and hence have chosen them for our research purposes. As part of the research objective - examining technical features of a CRM system that particularly meets the needs of enterprises. The other reason for choosing the products is that both companies offer free download or free trail for 30 days for research purposes.

CRM (Customer Relationship Management) as a strategy has increased popularity by connecting enterprises and customers closely through different mediums. This helps businesses to effectively understand, manage and sustain the customer relationship in a long run. With technology advancements and enormous amount of information available, enterprises are finding various ways to stay connected with the customers. CRM has been proven successful for lot of enterprises (small, medium & large) and thus encouraging lot of new businesses to implement CRM in order to survive and compete in the world of Internet.

CRM helps organizations maximize the value of every customer interaction and drive superior corporate performance. The challenge is to make it easy for customers to do business with the organization any way they want at any time, through any channel, in any language or