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NT1330 Week 1 Assignment 1

Decent Essays

Answer A: Business model entails many facets. To narrow down the meaning of business model, it refers to the way businesses intend to create products to sell and to generate revenue in a particular industry (Ovans, A., 2015). As business decided elements necessary to accomplish goal and objectives, they must consider many factor that influence business models. According to Band (2009a), people, process & strategy effect business models. People effects business models through skilled or unskilled employees, organizational structures and incentives. Studies found that user adoption is the top problem that organizations face when implementing CRM solutions. Lack of training and education compound implementation CRM solutions. Change in …show more content…

This may help users accept the changes in processes, which help to reduce the resistance of process change among users. Seamless integration tools combat the major pitfall often associated with process of CRM. Therefore, good processes are key for functionality. Process in business defines how things are done and what rules must be followed in the business. Many implementation strategies of CRM often suffer because of technical issues, poor business process designs, and customization challenges. Business must ensure existing processes such as apps are compatible with updated CRM solutions. Therefore, it is important for businesses to clearly and accurately define their business process. Utilizing mapping may identify trouble areas within existing business processes. Strategy may affect CRM solutions through weak deployment practices. Business must ensue deployment options are functional. Also, examining and understanding the overall organization resources is necessary for successful implementation and monitoring of strategies. Businesses must have adequate staffing. Businesses must calculate the cost associated with implementations. Good management of budgets and expenses make for successful implementations. Businesses must also manage and consider

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