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Omnicare Pharmacy: Pharmaceutical Care to Nursing Homes and Facilities

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The Balanced Scorecard: Omnicare Pharmacy Omnicare Pharmacy is a provider of pharmaceutical care to long-term nursing homes and facilities. The services are focused on the residents we serve and improving their quality of life, along with reducing the cost of the pharmacy bill. As a result, our vision as a pharmacy provider is to provide the right drug, right dose, and to the right patient (Omnicare 2010). In order to achieve the vision we have set for ourselves we need to implement a system that will help us achieve our goals. A balanced scorecard is a performance measurement system, which takes into account the customers, internal business processes, learning and growth, as well as financial …show more content…

Accuracy is an absolute must anywhere, however, it is extremely important in pharmacy. Errors could lead to harmful effects for the respective patient, which could possibly lead to death. The fourth objective we will look at is improving employee morale. Employees are a key part of our daily pharmacy operations. Increasing the morale of our employee can help them feel like they are integral part of our daily business. This can lead to suggestions that might help achieve our vision (Epstein & Manzoni, 1997). Having monthly team building activities can help introduce everyone. Getting to know each other is one of the toughest battles, especially if you have to work together. Therefore, monthly fun team building activities will help make employees comfortable with each other. Once that happens, they can work together to achieve many goals, and make suggestions in order to better achieve the goals. The next perspective we will discuss is internal process. This is like asking “What can we as a company change within ourselves to satisfy our customers?” Excelling within our four walls can help create a self-image that is note-worthy to prospective clients. The first objective we will look at is increasing the quality of employees. Employees need to be of high caliber, and/or with the earning to learn and grow. This is can be difficult to measure. However, if we gave bi-annual testing, we can seed through the employees, which have an

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