Organizational Assessment Paper
Dawn L. Chapple
University of Phoenix
Quality Management and Productivity/ MGT - 449
Bernie Farkas, PMP
April 3, 2008
Organizational Assessment Paper This week’s assignment is about evaluating the quality issues of three organizations. The three sectors I chose to evaluate are manufacturing, service and government. I will then discuss the importance of quality to each organization, the relationship of quality to customers, the leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives.
Wyeth Pharmaceuticals (manufacturing) Wyeth Pharmaceuticals is a global manufacturing company with a mission statement, vision, goals and objectives.
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Brief surveys are conducted on a regular basis by the customer service department to ensure quality is consistent throughout the organization. The Federal Drug Administration (FDA) conducts audits of all manufacturing sites to ensure the proper goods manufacturing practices are followed. The FDA also reviews all standard operating procedures (SOPs) relating to product manufacturing and handling. Wyeth Pharmaceuticals leadership is very committed to quality. Wyeth is a global leader in prescription medications. They are committed to growth and developing new medicinal products in their research and development divisions. The mission and vision statements of Wyeth Pharmaceuticals demonstrate the alignment of quality to the organization’s strategic goals and objectives. .” The vision statement is “Our vision is to lead the way to a healthier world. By carrying out this vision at every level of our organization, we will be recognized by our employees, customers and shareholders as the best pharmaceutical company in the world, resulting in value for all.”(Wyeth.com, 2008)
Lucky Strike Lanes (service) Lucky Strike Lanes is “America’s first true bowling lounge.” (“Study Finds,” 2008). Lucky Strike Lanes has many locations across the country. Service industry’s quality issues are to meet customer needs while staying economically competitive. Quality in the
Walgreens is the second-largest retail pharmacy chain in the United States. The company’s mission is to be America’s most loved pharmacy-led health, wellbeing, and beauty retailer (Walgreens Mission, n.d.). Our purpose is to champion everyone’s right to be happy and healthy through the company slogan of “Corner of Happy and Healthy.” Our core focus is to improve the quality of life through our pharmacy services, Take-care clinics, and health and beauty products. These messages are widely broadcast through media such as television commercials, radio, and health and fitness magazines.
Walgreens is a nationwide chain of drug stores, with its headquarters located in Deerfield, Illinois. It currently owns and operates about 5,515 stores in the U.S. and Puerto Rico. Walgreens stores offer prescription and non-prescription drugs, grocery items and general merchandise. Its main goal is to maintain constant growth and innovation. Walgreens corporation. Management
In the long run, these practices will ensure that consumers purchase an effective product that is not dangerous, otherwise, companies may face very serious consequences including recall, seizure, fines, jail time and of course, lost of profit. When the manufacturer believes they are equipped for an inspection, a highly specialized FDA staff examines the pharmaceutical manufacturing facilities and ensures that it is compliant with current Good Manufacturing Practice (cGMP) regulations. Here, the ICHQ7 guidelines, staff responsibilities and training will be discussed followed by how to manage a 483 and close out meeting.
Who would have thought a native Chicago pharmacist would be the founding father of a leading billion dollar pharmaceutical retailing business? In 1901, Charles R. Walgreen, Sr. purchased a local drugstore where he worked as a pharmacist and with his drive and energy had a vision to be an industry leader. (Walgreens Historical Highlights, 2015) By sheer determination and some very good ideas, Mr. Walgreen was able to expand in 1909 opening a second Walgreens location. (Walgreens Historical Highlights, 2015) One of his key successes was manufacturing his own line of drug products to ensure high quality and low prices. (Walgreens Historical Highlights 2015)
Based on the summary and comparison of each potential site (Table 1), Whelan Pharmaceutical was recommended to choose continental European as a manufacturing location because of highly skilled workforce and pro-business environment. Continental European would become the strategic site for Whelan Pharmaceutical because the manufacturing operations are knowledge, capital and skills intensive.
The following report is an in-depth discussion of Walgreens Pharmacy with an analysis and assessment of the company’s strategic initiatives. Each strategy yields a direct purpose of diminishing the influence of a specific force from Porter’s 5-force Model as the supporting data culminates an outlook on the company’s future.
Many business use the agile organizational methodology. As they require the ability to remain flexible, enduring ever-changing requirements. The agile organization develops more mission-critical, high-profile systems. Sharing responsibility within small teams (of 15 or less) is also a main principle of an agile organization. Never is a hierarchy design operational in the agile organization, as the group possess the ability to over ride decisions made by management. The agile type of organization displayed itself over time as an entrepreneurial type of organization providing the high-speed changing rather than the standardization of a bureaucratic organization (Johnson, Jackson, & Burrows, 2011).
As the famous Australian pharmaceuticals, Blackmores sets its objectives as pursuing the leadership position of Australian natural health brands and improving people’s lives by delivering the world’s best natural health solutions
While Walgreens does some exceptional things to serve their customer, they do so in an environment that includes several direct competitors and indirect pharmaceutical solutions. The market is evolving very quickly and the speed and agility in which they conduct their business is critical to remaining a leading force in the industry. Major competitors such as CVS and Rite-Aid are two of the biggest external forces that Walgreens is presently competing against. (Walgreens Boots Alliance, Inc. Competitors, 2015) In addition, retailers such as Target and Wal-Mart have increased their participation and stake in the pharmaceutical market. (Walgreen Co., 2014)
PharmaCARE (We CARE about YOUR health®)\is one of the world’s most successful pharmaceutical companies, enjoying a reputation as a caring, ethical and well-run company that produced high-quality products that saved millions of lives and enhanced the quality of life for millions of others. The company offers free and discounted drugs to low-income consumers, has a foundation that sponsors healthcare educational programs and scholarships, and its CEO serves on the PhRMA board. PharmaCARE recently launched a new initiative, We CARE about YOUR world®, pledging its commitment to the environment
The purpose of this reflection is to discuss how the use of the ANOVA function can be incorporated into the Organizational Effectiveness Assessment completed at Como Elementary. During the observation period, I collected information on time on task for two teachers and the building principal. I also collected data on classroom interruptions reported by teachers and in my classroom. An ANOVA function can be used to evaluate and improve on teacher effectiveness, principal effectiveness, and to decrease classroom interruptions.
The organizations that will be discussed are Century 21 Powerhouse Realty where I am employed at as a real estate agent and the Disney organization, which is an organization that has adopted total quality management. In the following paragraphs I will evaluate my organization’s mission, vision, goals, and objectives as well as discuss the relationship
Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers, you have observed the following:
As companies continue to move forward, they will gain and understanding of the importance of quality management and its relation to profits, production, and customer satisfaction. Throughout chapter two of Managing for Quality and Performance Excellence, multiple philosophies on how to incorporate quality into a company are described in detail. These examples include the philosophies of great minds such as Deming, Juran, and Crosby, as well as several other accomplished quality professionals. While each of their approaches are different, they are all trying to accomplish the same goal of increasing quality. It is important to understand what makes up these different philosophies before you can choose one for your own company.
The New Zealand Drug Foundation also known as (NZDF) is one of the organization withstand in debates for more 20 years now. They have a strong advocacy for policy and practices based on the evidence available. They are supported by the government funding, corporate and private grants and donations. While Douglas Manufacturing Limited is one of the leading-edge of New Zealand manufacturing industry mainly because of a strong customer relationships and a remarkable product quality management.