Complete Name: Unit 4 Student Name: Grooms, Carrie
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1. Read `Spotlight on Management` on pages 133-149 and the practice lesson `The Real World` on page 152. Please discuss the following questions in detail. Your response to each question should consist of: a minimum word count of 250 words and at least three (3) scholarly sources (1 resource can be the textbook):
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2. What changed with David between the two parts of the `Spotlight on Management` case?
Student Answer: The things that changed in the two parts with David were
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She had went into the restroom and I went and knocked on the door after she went inside. When she came out, she yelled at me for banging on the door and that she had just went inside. I let her have her say and went to the bathroom and I told other employees what had happened. They had taken her side because she had been an employee longer. Eventually she spread rumors and gossiped about me. I told on her to a supervisor and we were called into the office. I could have just slowed her down when she was angry and said that I was sorry for the misunderstanding. I could have mediated the conflict in the beginning. This would have resolved the conflict that involved me. I also should have expected the unexpected from the other person. I could have anticipated problems in the beginning by knocking when I knew that someone was already in the bathroom. Eventually she would have come out of the bathroom. I should have remained calm and in control no matter what was going on or how long that I had to wait. (Evenson, 2012). People need to have the desire to help others. Being is a persons self identity of themselves. Doing is how a person shows themselves to the world. These values make it possible for people to resolve conflict with each other or the desire to change. (Osteen, 2011). referenceEvenson, R. (2012). Customer service management training 101: quick and easy techniques that get great results. New York: AMACOM.Osteen, P. J. (2011). MOTIVATIONS, VALUES, AND CONFLICT RESOLUTION: STUDENTS' INTEGRATION OF PERSONAL AND PROFESSIONAL IDENTITIES. Journal Of Social Work Education, 47(3),
Explain the roles and responsibilities for Health and Safety of key personnel in a selected workplace (P3)
Motivation is having a reason or reasons to act/behave in a particular way. It creates “drive” in people whether it is in pursuit of a goal, or the need to complete an activity. It produces enthusiasm and a willingness to achieve in both a work environment and in your personal life. Motivation can be increased and decreased in line with the incentives on offer.
A resident's name or conditions cannot be discussed with anyone other than the care team. Photos and other personal information can't be shared on social media sites and to maintain privacy and emails containing a resident's personal should not be sent because there is a possibility the email will be sent to the wrong person or someone may have access to your account. Information regarding a resident should only be discussed in person to ensure that only the necessary personnel know. When seeing a resident in public, you should not mention knowing them from a care facility in case they wish to keep that a secret from the person they may be with.
Introduction: Morrison’s PLC is one of the largest food retailers in UK. It has changed a lot over the last 8-10 years. Thanks to HR guidance it has improved all his sections and departments. To maintain this growth Morrison’s has to offer new services and products by using new selling strategies. To improve Morrison’s performance the HR changed the internal and external factors.
This report will be about my chosen business Tesco. I will talk about the recruiting and selection process of Tesco. I chose Tesco because Tesco is one of the biggest supermarkets and they exist long time ago and they have been successful. Tesco has more than 250 employees so it is counted as a large business. Tesco was found in 1919 by Jack Cohen. Tesco on his first day made profit £1 from sales £4. Tesco’s brand appeared in 1924. Tesco has also bank, insurance company and petrol stations. Tesco have 476 000 employees so it is large business because is also international business. Tesco is a PLC company which means they are public limited company (they can sell shares to the public) and they have unlimited liabilities.
As a new recruit working in a public service you have been asked to investigate the response to emergency service incidents.
Selling of council houses is becoming an increasing issue in the UK as people and even businesses are buying the house out. This means hundreds of family homes are now owned by private landlords or individual people. As a consequence, families are finding it difficult to find family-homes to live in.
M3: Discuss the difficulties that may arise when implementing anti-discriminatory practice in health and social care settings.
I am on placement in an eye hospital and I carried out one to one communication with a patient, it was whiteness by my placement supervisor. I used argyles communication theory to help me to successfully achieve affective communication. This one to one took place on the 20th of November 2012.
Answer: As we know, we can calculate the period, if the frequency of the signal is given by the formula
In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.
This source (source 8) is an extract from the diary of sister Lydia king. She was a nurse on the hospital ship Sicilia during the Gallipoli campaign. The source is a primary source as it an eyewitness account from sister Lydia king. The extract reflects the injuries suffered by solders fighting in the Gallipoli account, it is written in the first person, as it is a descriptive account of what sister Lydia king saw and experienced her. The extract reflects upon the horrific nature of war and fighting by describing the hopelessness that this nurse felt when faced with the daunting task of tending to over 250 injured solders. As this extract is from a diary the purpose may be to writing things down so as to remember them or to help one cope with
In this assignment I will be comparing both Apple and Starbucks to find out how marketing techniques are used to market products. I will include an Ansoff’s Matrix, survival strategies, branding and relationship marketing.
delivered to their local store the next day for them to collect. This has put