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Personal Narrative: A Career In The Health Insurance Industry

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I’ve been in the health insurance industry for most of my career; with my latest role as a claims quality leader for the West, Central and East teams. In this role I was a key-contributor in improving operational efficiencies and performance. I also collaborated with department managers and team leads in an effort to improve lower performance scores. One achievement that I am most proud of is working on enhancing the production data base from start to finish. (explain the process) In addition to overseeing team performance, I was also responsible for recruitment, training, coaching, preparing quarterly and annual performance reviews, approving timesheets and collaborating with HR on associate performance improvement plans. My MS Office skills

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