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Personal Narrative-It's Time To Pick-Up Your Food

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I was able to take a step back from behind the counter and put myself in the customer’s shoes. I walked in the front doors and followed the crowd of people, which led me straight to a giant mass of confusion. I noticed that nobody knew where to stand in line, nobody knew who was next to order, and nobody knew where to pick up their food. I then decided it was time to come up with a new process. I figured if I interview customers out on the floor, who have already received their food and ask how their experience went and would they change anything. With this strategy in mind, that’s exactly what I did, and the results were unanimous.
Jeff, who is a new customer, said, “I can’t believe it took me 15 minutes to get my food! And when I looked

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