Many failed projects today can be attributed to poor or total neglect of quality standards through lack of Quality control. Quality control, when implemented in a project, helps in yielding profit because the output is usually of great standard whereas when omitted, unavoidable losses are incurred.
A project is said to be complete when the output not only conforms to pre-defined requirements but also to quality standards of the category it falls in. e.g.
Standard for Quality Management Systems ISO 9001:2000
Automotive: ISO/TS 16949:2002
Energy: PC 242-ISO 50001
Food Safety: ISO 22000:2005
Medical Devices: ISO 13485:2003
Risk: ISO 31000
According to the ISO 8402-94 standards, “QUALITY” could be defined as “The set of
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5. It provides an advantage in the competitive market.
Outcomes of poor Quality Control in Project management: -
* Loss of brand reputation and huge profit: - this is usually the case when poor quality control standards or total neglect of quality management occurs during a project. The resultant output is often below standard and this causes customers to lose interest and respect for the product and this in turn results in loss of brand name and financial loss.
* High risk of Litigation: - a typical example is that of substandard software which mal functions and gives out data of individuals it is meant to protect. This causes the producers to be fined, sued and in most cases banned from production.
* Increase in Baseline Cost: - cost of maintaining infrastructures and repairs caused by poor project quality control brings about an increase in the baseline cost. This is because rather than funds to be spent in development, they are spent repairing and amending defective products.
* Environmental Hazards: - poor quality control often results in environmental hazards. An example is that of the “Dubai mall aquarium”. If during the process of executing the project (creation of the aquarium), certain safety standards regarding glass where followed, the burst which resulted into a mini flood that nearly swept away lots of property and people wouldn’t have occurred.
Quality control is an important aspect of successful project management. There are many elements of
(b) Our Project Directors par¬ticipate directly in projects. They take lead roles in perform¬ing complex tasks and preparing deliverables. (c) We prepare frequent interim prod¬ucts, such as outlines of deliverables, punch lists, and so forth. Project Managers review these items to provide early feedback to staff members, and to help focus their efforts. (d) Major interim and final audit findings are subject to independent QA/QC reviews. These reviews are standard at EYP, and do not impede the timeliness of our work. Our internal quality control system is based on the principle that en¬suring high technical quality throughout a project also ensures com¬pliance with budgets and schedules. (e) We use systematic quality checks, including standard operating pro¬cedures and check¬lists. (f) We build peer review into projects wherever appropriate. (g) We apply high standards of editorial quality to all deliverables, to ensure that our findings and recommendations are clearly articulated. (h) We carefully manage working files, to help support QC reviews at each stage of a project.
Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012
Materials Management and Quality Management are the most efficient best practices we have implemented for this scenario. Materials Management plays a key role in addressing the design and deployment of the formal processes, in order to gain control of a project. The overall effectiveness of the Quality management system, including any improvements in the results which arise from the initiatives, which we
Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all
Falls are a major cause of injury and death in the frail older population with Alzheimer’s disease. Residents in the long-term care settings experience falls for many reasons and are likely to endure injuries more than those in other settings. Preventing falls in this setting posed significant challenge, many have cognitive problems, aged related changes, chronic medical conditions, medication effects, and physical limitations requiring dedicated interdisciplinary efforts (Vance, 2011).
The purpose for managing quality is to help the project manager determine if deliverables are being produced to an acceptable quality level and if the project processes used to manage and create the deliverables are effective and properly applied, therefore an important part of the process.
Project Quality Management| -Cost Benefit Analysis -Cost of Quality -Control Charts -Benchmarking -Design of Experiments -Statistical Sampling -Flowcharting -Proprietary quality manage- ment methodologies -Additional quality planning tools (Brainstorming, Affinity Diagrams, Nominal Group Technique)| -Cost benefit: Looking at how much your quality activities will cost. -Benchmarking: means using the results of quality planning on other projects to set goals for your own. -Design of experiments: is the list of all the kinds of tests you are going to run on your product. -Total Quality Management (TQM): Everyone in the company is responsible for quality and is able to make a difference -Continuous Improvement (Kaizen): constant process improvement in the form of small changes -Just-In-Time(JIT) -ISO 9000: Companies document what they do and they do what they document
Project quality is concerned with two ultimate goals i.e. efficiency of processes employed in the implementation of the project and ensuring the quality of the end-product, So that the product is “fit for use” and covers all the needs of user and its cost effectiveness. PMBOK recommends suggests employing quality planning, assurance and control for quality implementation of the project. In simple terms it is necessary to produce a quality product that the projects are being run with quality. That is why experts of the fields believe that quality of project guarantees the quality of end-product (Windmüller, 2013).
Quality metrics are very important components of any project process. In essence, the metrics are important indicators of the overall progression of a project. Using the quality metrics, it is much easier to establish the proper corrective steps needed to be taken for a project. The Pizza Delivered Quickly case study made up of several phases that have been subsequently subdivided into six subsystems. There for, the overarching efficiency of this project is reliant on the integration of very important quality metrics. This type of a framework will facilitate for the project assessment and also it’s positioning towards the primary organizational goal of improving performance. All the subsystems of PDQ can profit greatly from the PMLC models. The logistics subsystem can be trimmed greatly by using the agile project management methodology. In addition, PMLC models like the traditional approach can be interspersed into all phases of the whole PDQ project. Quality metrics are very important barometers, which can be used to trim the capability of the new computer systems for PDQ. The aforementioned conditions form a crucial aspect of analysis in this case study. The analysis also centers on the materialization of the trigger results and the pertinent PMLC models for multiple projects in the case study.
In order to achieve successful results within established time-frames and budgets, project managers are likely to employ methodologies models. A project methodology is a model that aids managers to plan, design and implement their project goals. Project methodologies are helpful to project manager in any field, for instance, Niel Nickolaisen CIO at the Western Governors University, is an advocate for the agile software development methodology. As these models grants flexibility when dealing with stipulations and scope changes on a project. Needless to say the agile software development methodology is just one example of a varied assortment of methodologies, each with their strengths and weakness. As such, it is up to the project manager to decide which methodology fits their needs, as there isn`t a one fits all solution.
Yasin and Alavi (1999) conducted a quantitative study to determine if Total Quality Management (TQM) can produce quality improvement
these changes in their assumptions would do to the ROI of the proposal and it’s over all profitability. 2) Will the cost in new equipment be returned by an equivalent reduction in
Project Quality Management – identifying and following quality requirements, and audit the results to ensure quality control measurements to provide a quality product/service.
iConsultant is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. Dyson Limited engaged iConsultant to strategize a total quality transformation for the company to overcome its current quality challenges and hone its competitiveness in the world market.
Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.