Name:
QUALITY MANAGEMENT
MID TERM EXAM
Question You are a project management consultant assigned to a small manufacturing firm that has been experiencing a myriad of problems. After conducting interviews and fact-finding with key managers, you have observed the following:
•Company revenues and profits have fallen dramatically over the previous 12 months, along with a drop in market share
•Customer complaints have reached an all time high
•Employee morale is at an all time low
•The company has no formal quality program in place
•No employee training program exists
•High employee turnover continues unabated
•Non-conformance costs are skyrocketing
After analyzing your data, you are now prepared to present your findings to
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So with the use of these tools, they have access to areas that need to be addressed for the benefit of the customer. With the tools “X” could also further their quality planning for the company and future products.
Alternatively, the organization might introduce ISO 9000. By doing so “X” may gauge fulfillment of its customer’s quality requirements and applicable regulatory requirements while aiming to enhance customer satisfaction and achieve continual improvement of its performance.
Employee morale is at an all time low
Solution:
To start with, “X” company has to provide its workers a productive environment, in order to help them give their best. “X”`s management must act as true leaders who aim to help people and machines do their best. According to W.E. Deming, rather than criticize performance, supervisors should act as mentors to their workers and create an environment of trust and encouragement so workers experience a sense of pride in their work and the satisfaction of a job well done.
Furthermore, workers who fear their bosses seek to meet the minimal expected standards rather than strive to give their best. Quality is neglected and respect for management is diminished. Conversely, people are at their best and are less likely to leave their jobs when they feel secure enough to ask questions and share ideas.
The company has no formal quality program in place
Solution:
First of all “X” company
It is extremely important to plan and prepare for IQA activities to ensure that all requirements are met. A quality calendar and regular team meetings with a clear and concise agenda would ensure that any necessary points are addressed in manageable amounts. We are a small team and work closely together but unless we adhere to the above, things can get overlooked or forgotten. As the courses we deliver are ITQ, we have to continuously monitor the learning and the assessments to ensure we are up to date with most recent software packages that our learners may be using; this is something that has been
Performance management relates to an organization’s ability to implement a system to evaluate and advance employee performance. Achieving peak performance requires consistency, clear objectives, and constructive employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the performance management system based on extensive research about the organization’s mission, and then properly communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the research, the information should be used to establish the appropriate performance management specialized for the organization. In addition, an effective performance management system should align
Develop and execute a defined strategy to be in compliance with approaching government regulation and law changes that affect the health care industry
2. Apply and integrate material in course resources (i.e. video, required readings, and textbook) and credible outside resources
“Managers should manage in a way that brings good people into the organization and makes good people want to stay. Managers, especially immediate supervisors, largely determine whether employees stay with or leave a company” (Crews).
The sales revenue decreased from 9 million to 6 million in 12 years and also they incurred operating losses.
With the expected growth in the allied health sector in the coming years due to increased patient care demands, healthcare organizations in the United State will need to take steps to maintain a high quality of care. These steps will include ways to ensure that well trained staff are hired, adequate new staff on the job training and orientation, continuous review of policies for improvements in safety, care, risk management and quality assurance. In addition to focusing on the integration of the incoming allied health personnel, healthcare organizations are expected to review how care is currently provided, and find new ways to provide care and meet the great increase in demand for care.
Description of how Woolworths manages quality and determine how effective Woolworths is at managing quality.
19. Firms that wish to do business with the European Community can benefit from having a quality management system that needs ISO 9000 standards TRUE
The sales revenue decreased from 9 million to 6 million in 12 years and also they incurred operating losses.
The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use
•Company revenues and profits have fallen dramatically over the previous 12 months, along with a drop in market share •Customer complaints have reached an all time high
This essay outlines the issue that recently took place in New Zealand with the supplies of low quality seismic reinforcing mesh that did not comply the New Zealand Standards. We will focus on Steel and Tube Company and Euro Corporation in this essay. After the earthquakes at Canterbury region in 2011 the Commerce Commission was solemn with the safety and regulation compliance for building sector and hence increased the compliance elongation level to 10 % of ductility of the steel mesh used in the building sector. During the first quarter of 2016 the Commission found a break through with the above mentioned 2 companies found guilty of non- compliance of NZ standards for the steel mesh
ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)
Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.