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Strategic Analysic of Circuit City Stores, Inc.

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Circuit City Stores, Inc.

Executive Summary

Circuit City History
The year is 1966 and Wards, a television and appliance company established in 1949, is hot. As the one and only giant of television, the company enjoys a growth rate of 2200% since 1958 and its sales continue to skyrocket. The company continues to expand itself by offering innovative products like audio equipment and diversifies by entering markets including automotive supplies, gasoline, clothing, and even children’s toys. In 1968 the company goes public while continuing to expand and focus on innovation and differentiation, grasping each opportunity gain a hold of untapped markets. In 1977 the company renames itself Circuit City and continues to prosper as the …show more content…

After years of dominating the market, however, Circuit City began to lose focus in its core business and directed its attention towards other businesses. One costly venture was through the investment of DIVX, the technology that would rival DVD. The failure of this technology cost Circuit City nearly $250 million or equivalent to two year’s profits. By losing focus of its core business, consumer electronics, Circuit City allowed other retailers like Best Buy to expand and capture market share. A layout of Circuit City’s merchandise sales by category can be seen in Figure 1.
In 2001, Circuit City re-branded itself with a new logo and renewed commitment to customers, stating, “We’re With You” and continued to differentiate itself through customer service and an all-knowing commission-based sales force. This differentiation has become the company’s distinctive competence, yet this also brought about its current battle to be number one. While some customers thoroughly enjoy the top-notch service provided by Circuit City’s sales staff, others simply view it as “sales pressure” and usually leave Circuit City stores with an uncomfortable experience and memory later causing them to patronize competing stores. Another drawback is that Circuit City’s commission-based sales representatives often times overlook or do not provide as good of service to customers seeking smaller, less profitable items which usually

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