The Management Of Feeling : Hochschild 's Discussion Of Feelings

In his book, The Presentation of Self in Everyday Life, Goffman (1959) focuses on the self as a staged production in which people actively present themselves to different audiences one encounters. To bolster his conceptualization, Goffman used an interesting metaphor of “all the world’s a stage” (1959, 254). This, he terms as a “dramaturgical approach” (Goffman 1959, 240) in which an actor puts on a show for others; drawing analogies between human behaviors and the theater. Goffman (1959) likens the individual to an actor on stage performing for and with other individuals involved in the situation. Three types of space exist for the actor to perform on, to enact the self, and to interact with others: the front stage, the backstage, the outer region. Goffman (1959) utilizes specific dramaturgical terms such as performance, teams, front and back regions, sign-vehicles, and highlights the process of dramatic realization. These terms will be discussed in the following sections.

Goffman refers to the act of an individual presenting themselves in front of an audience or a specific set of observers a ‘performance’. The performers convey impressions and information to others in order to support the identity they are presenting, some of the factors engrained in the performance are an appropriate setting, manners, appearance, and front. Goffman refers to a front stage, back stage, as well as an off stage, these regions are meant to reflect how an ‘actor’ may act when in front of different audiences or no audience at all. Goffman touches upon how an

Interaction is an important concept in sociology, and it has been studied from multiple different perspectives. Both Erving Goffman and Arlie Hochschild have made notable contributions to the sociological study of interaction. According to Erving Goffman’s The Presentation of Self in Everyday Life, interaction can be explained through a dramaturgical model. Within the dramaturgical model, interactions are portrayed as performances, as if a particular social environment is a stage, and the people in that social environment are actors (Goffman). Erving Goffman’s sociological interpretation of interaction is extended by Arlie Hochschild in her piece Feelings Management. Hochschild focuses specifically on performances that are put on in the workplace. Acting in the workplace has become a necessity in the service industry because in many cases, people must act warm and welcoming in order to keep their jobs. This method of acting happy and upbeat in the service industry is called emotional labor. However, as Hochschild explains, emotional labor can cause a strain on service workers, especially when they must act cheerful, even when they feel upset and distressed. The discrepancy between a person’s true emotions and their feigned emotional state is known as emotive dissonance. Continued emotive dissonance can lead to spillover, in which a person’s true emotions come out because they can no longer hold back these emotions. Though emotional labor began in the workplace, Hochschild

In “Presentations of Self in Everyday Life,” Goffman is constantly explaining how everyday life is a dramaturgy. A dramaturgy is the art of dramatic composition and essentially the production of a theatrical play. A social situation is much like a play. Every play has a stage, actors, a script, a set, rehearsals, and practices. In a social situation, the stage is where the encounter takes place, the actors are the people involved in the encounter, the script is the social norms of the social encounter, and the set is the environment where the encounter takes place. It takes practices and

In The Presentation of Everyday Life, Goffman lays out the seven elements that create a performance: belief in the role that is being played, the front or ‘mask’, dramatic realization, idealization, maintenance of expressive control, misrepresentation, and deception/mystification. Using the simple description of someone interviewing for a job, we can see that “As he seeks to assume the role of an ideal employee (idealization), he tries (in his performance) to convey a certain image about himself through his dress, his speech, and his expressions (his front), emphasizing those things that he wants the interviewers to know (dramatic realization). He has to maintain control over these expressions throughout the interview (maintenance of expressive control). Any lapse in his performance in that role (misrepresentation) may lead to him revealing those things that he has been trying to conceal (mystification).” (Corbin, 2012)

Functionalist Erving Goffman studies the sociological approach of Dramaturgy in his book ‘The Presentation of Self in Everyday Life’ (Goffman, 1959), he built his theory based on earlier work completed by Kenneth Burke. However there are distinct differences in features of the theory between Burke and Goffman as Burke believed that life was in fact a literal

Finally the last element which Burke discusses is agency which is the theoretical points, he claims that the whole lot is realised through language. From these elements Goffman then went on to develop his own ‘dramaturgical’ investigations based on six themes: the performance, the team, the region, discrepant roles, communication out of the character and impression management. Nothing of Goffman’s dramaturgical world is quite what it seems. Rather, people are all portrayed as performers enacting rehearsed lines and roles in places that are carefully constructed in order to maximise the potential of deception. He then goes on to suggest that as performers people both ‘give’ and ‘give off’ impressions. It has been suggested that Goffman’s dramaturgical world is thus one of misdirection in which general suspicion is necessary; he developed an interest in espionage practices mainly because he recognised these as extensions of everyday behaviour. Goffman then went on to identify five moves in social interaction which are the ‘unwitting’, the ‘naïve’, the ‘covering’, the ‘uncovering’ and finally the ‘counter uncovering’ move (1959: 11-27). Each of these moves is designed either to achieve some advantage directly, or to reveal the strategies of other players. These moves are used in social worlds, or as Goffman called them, ‘situated activity systems’. Each is regulated by adopted norms known by system’s members. Rather than concentrating on the production of meanings, the

"Nowadays the plays' meaning is usually blurred by the fact that the actor plays to the audiences hearts. The figures portrayed are foisted on the audience and are falsified in the process. Contrary to present custom they ought to be presented quite coldly, classically and objectively. For they are not matter for empathy; they are there to be understood and politely added

The purpose of this assignment is to record your life for one day and critically discuss how you are an actor in society; how you affect your social surroundings; and, how your daily life is shaped and constrained by society. This will allow you engage with many of the sociological concepts reviewed to-date including newer concepts such as impression management, stage theory and emotional labor.

This view gives us a deeper understanding of behaviours as performances. A personal example of looking at a performativity culture and analyzing it, is the roles people play in everyday life. The role of a

Goffman, E. 1959. ‘Performances’ chapter 1, from the presentation of self in everyday life. London: penguin.

Stanislavsky wrote three novels that discuss his acting method; An Actor Prepares, Building a Character, and Creating a Role. These books are from the perspective of a

Goffman was the first to introduce the topic of dramaturgy in his work. Dramaturgy is his idea that life is a play. The people are actors and the every day world around us is our stage. (1959, p.13) He uses the image of a theatre performance to express the behaviour of people in everyday social interactions. Although not always aware of it, every individual in a social situation is assigned a role in the performance. Every individual obtains a role in social interaction and the audience observes and reacts to the performance. Goffman discussed the three different regions of performance as the front stage, the back stage and off stage. Each region has a particular impact on one’s performance.

Constantin Stanislavski believed that it was essential for actors to inhabit authentic emotion on stage so the actors could draw upon feelings one may have experienced in their own lives, thus making the performance more real and truthful. Stanislavski then created the technique, method acting, to do exactly that. Not only can method acting be rewarding, there are psychological consequences as well. It is important to study method acting so actors can know the dangers and psychological effects it can create. It can also help scientists understand theory of mind; the ability to gain the mindset of another person. Another subject method acting can help with is emotional recall and the emotion regulation it takes to use

Erving Goffman sees self-presentation in six aspects, which are all related to the idea of life as a drama; persona, performance, staging, teams, role, personal style. According to Goffman, a persona is when someone wears various personality ‘masks’ depending on which roles they are undertaking, for example, when someone is with their friends the mask they wear defines them as a kind, friendly person whereas when they are with the family the mask will come off and their personality will change. I wear a mask when I’m with my friends and this portrays me as a friendly, outgoing character, whereas the mask I wear at home is loud, moody and unproductive.