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Remycake Bakery: A Case Study

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The RemyCake bakery created a cohesive team and an established clientele and became a staple within the community. Their exemplary customer service and the charismatic presence of their founders created a unique work and customer environment. However, with the recent retirement of the RemyCake bakery founder, a number of issues have arisen. Our Task Force identified the origin of their organizational issues. The following summary addresses and provides solutions for the RemyCake Bakery’s issues of ineffective leadership style, lack of organizational hierarchy, under-developed employee training program, and poor communication at all levels. The employee devotion to their charismatic leader served as the motivation to perform. “Unlike Weber’s other two types of authority, charismatic authority relies on personal devotion to the figure that possesses the qualities exalted by the followers” (Pellegrino, 2010, p. 65). A flat hierarchy became a part of the work culture, but the owner’s recent retirement created a void within the bakery and exposed a leadership deficit. “Charismatic authority is individually based, and when the charismatic leader leaves the organization, the authority or ability to influence leaves with him or her. Weber believed charismatic authority contributed to unstable organizations and disorderly transition of power from person to another” (Shockley-Zalabak, 2015, p. 76). The leadership void and lack of hierarchy began to erode employee commitment and

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