UNIT1: MANAGING SERVICE DELIVERY IN HEALTH AND SOCIAL CARE
(Learning outcome) 1. Develop awareness and skills for effective managers and leaders’ in health and social care sector.
1.1. Analyse the main roles of managers in health and social care sector.
In Health and Social care sector, the roles of mangers are very important to the smooth running of the sector.
Managers’ roles start from recruiting suitable and qualified staff by carrying out robust interview for new recruits and also to ensure Enhance DBS check is carried out on new staffs in other to ensure that people experience good and safe care. It is also the duty of mangers to implement policies and procedures and ensure that all guidance are being followed.
The roles of managers
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Governance and accountability: This is to ensure that the manager’s answerability, blameworthiness, liability, and the expectations on good delivery of service. In other words, the manger has to be held accountable for the work of others and must be transparent in his/her conduct.
2. Systems and processes to promote communication: There must be a good system in place to ensure smooth communication. The system should include email, communication book etc.
3. Partnership working and relationships: This is to ensure that staff work in partnership with other professionals working with service users such as social worker, psychiatrist, occupational therapist, GP and others
4. Using person-centred practice to achieve positive outcomes: is a set of approaches designed to assist someone to plan their life and supports. It is used most often as a life planning model to enable individuals with disabilities or otherwise requiring support to increase their personal self-determination and improve their own independence.
5. Team leadership and management: This to provide guidance, instruction, direction and leadership to staff (the team) for the purpose of achieving good outcome for the service users.
6. Managing resources: This to manage the budget such as staff budgeted monthly hours and all other expenses that may be required to run the
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Change and growth: It is the duty of the manager to ensure that the company is doing well in terms their services in other to ensure the company is growing
11. Managing business; It is the duty of the manger to manage the project from pre-operational to operational, achieving full occupancy, maximise income, manage project budget, supervised staff and work with external agency.
12. Ensuring quality: It is the duty of the manager to ensure and monitor the quality of care and safe practice of the team.
In some organisation, it’s the duty of the manager to oversee the financial running of the business if it’s a private organisation.
It is also the role of the mangers to ensure all the front line staffs have all the relevant training and also all the refresher courses to ensure good practice.
It is also the duty of a manager to ensure there is regular supervision for staff in other to address any gap and areas for improvement.
It is also parts of the duty of a manager to ensure all the policies and procedures of the organisation meets the standard being set by the monitoring bodies such as Care Quality Commission (CQC) and General Social Care Council
The management team in the healthcare environment has a very important role within their facility. There are ten managerial roles that fall within three categories. The three categories are: interpersonal roles, informational roles, and decisional roles. “A manager’s interpersonal roles involve interactions with people inside and outside the work unit. The information roles involve the giving, receiving, and analyzing of information. The decisional roles involve using information to make decisions, to solve problems, to address opportunities” (Lombardi & Schermerhorn, 2007. P. 13). Interpersonal roles involve interactions with people inside and outside the unit. Informational roles of a health care manager involve giving, receiving, and analyzing information. Finally, the decisional roles of a health care manger involve using information for decision making, problem solving, and addressing opportunities (Lombardi & Schermerhorn, 2007. P. 13). Of all these different roles, I believe the most important role is the interpersonal role. The
During my time with them, I was able to differentiate between the functions, roles, and responsibilities of healthcare managers, while working with the following managerial positions. I was able to view them carry out various management functions of planning—closing of a pharmacy, getting annual goals for annual merits, discuss implementation of FY18 strategic planning, staffing--interviews, directing—manager/leadership meetings and staff meetings, controlling—weekly safety huddles addressing patient safety events, addressing staff concerns, and addressing staff behavior, and decision making—completing daily tasks and going to
Working in health and social care staff care for others and they should expect to be cared for at work. A good manager can create a workforce community culture where talented staff are valued and retained. A positive culture within a team promotes a positive outcome for the service users.
Health and social care teams are subject to regular supervision and annual individual performance reviews. As support workers, we need to be able to consider how we can relate to service users and be able to assess our team working strengths and weaknesses. The manager is responsible for setting the goals and objectives for all staff members. Than we have individual objectives, for each staff member, as well as team objectives. We must be able to understand and agree our shared goals and be able to 'picture' the vision or targets we are trying to achieve.
Managers need to ensure that targets are met and improvements if necessary are made. They need to plan ahead to ensure that their targets are achievable and control the workload to ensure all activities are carried out effectively.
By working within the policy guidelines and following the laid down procedures you know that you are carrying out your job in the right way, thus ensuring there is no discrimination within the workplace, bullying is dealt with effectively, confidentiality is respected and shared on a need to know basis, information is handled to ensure compliance with the law, staff are to be given professional support and supervision and practice and the environmental impact of activity is looked at. If circumstances or situations arise which you are unsure about how to deal with, you should refer to your policies and procedures for guidance or refer to your line manager for further advice.
Managers perform many functions and play many roles. They are responsible for handling many situations and these situations are usually different from one another.
The different segments within the sector such as hospitals, home health rehabilitation services among other patient care facilities employ qualifies personnel to attend the needs of the patients at different capacities. Therefore, the managers in the health care need to possess skills and knowledge concerning the integration of change in the right manner and similarly, possess effective interpersonal skills, communication ability, and competent leadership skills to guide and direct diverse groups of individuals towards the achievement of a common organizational goal.
Management is a “process, comprised of social and technical functions and activities, occurring within organizations for the purpose of accomplishing predetermined objectives through human and other resources.” In order to achieve the desired objectives of the organization, managers carry out technical and interpersonal activities and work through and with other people. PPG 4. This paper will summarize my interview with such manager, along with the description of the purpose of interview, brief introduction of the interviewee and his organization. The paper will also relate ideas and topics covered in the interview with the management principles in healthcare and finally explain what was learnt in this process.
Having reliable mangers that understand the aspects of a business is what is needed for business to run successful. Mangers have many duties. The most important jobs, as the manager, are known as the three P 's. These are Planning, Performance, and Pursuing Excellence.
They are required to maintain a proper work environment and promote optimal performance from the employees. Plus the individual should be driven and should always strive to ensure the company grows continuously. Key employee retention and quality work culture are also what individuals applying for the manager post need to carry out.
Management as it relates to the health services realm requires a deep understanding of coordinating the delivery of healthcare. One must be able to utilize frameworks to recognize and develop solutions to challenges within managing healthcare. My desire to become a health services manager (HSM) spawns directly from this concept of identifying an issue and being able to present interventions and approaches to improve the overall quality of life for communities.
Firstly, every business establishment has leaders whom play major role in, managing productive staffs. The managers must have effective communication skills; for staffs to understand their roles within the business, what their daily duties are. Instruction must be given as to when deadline must be implemented. Adequate tools and equipment 's must be provided, for example within the retail industry merchandise products must be replenished on the shop floor and never should it be out of stock as this will prevail the input of staffs to feel lack of motivation, therefore the employees will call in sick rather than go into work place, that has no stocks to sell to customers. If staffs do not apprehend the role of their jobs and responsibilities, these might bring on stress and inadequate of performing daily tasks.
The success of an organization depends greatly on effective roles of management. Vital roles of management include effective planning, expert organization, exceptional leadership and the ability to control and maintain an efficient productive environment. Mangers must be conscious of the organizations culture due to constant changes in the external, internal and global environments in which they serve.
Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected