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Unit 6 Listening Analysis

Satisfactory Essays

Written Assignment Unit 6

Listening: Is the ability to receive and interpret what other person wants to say. Sometimes without this ability the message can’t misinterpreted and can be a reason of frustration. (Listening Skills. (n.d.). Retrieved July 29, 2015.)
I think listening skill is good for a better customer satisfaction, communication, for a good productivity with less mistakes and this can help to create and innovate work.
This website mentions the 10 principles of listening. http://www.skillsyouneed.com/ips/listening-skills.html Reference:
(n.d.). 2015, 10 principles of listening. Retrieved from: http://www.skillsyouneed.com/ips/listening-skills.html

Assertiveness: Is the quality of being self-assured and confident without being …show more content…

(n.d). Assertiveness. Retrieved from: https://en.wikipedia.org/wiki/Assertiveness
• Skillsyouneed. (n.d). Assertiveness. Retrieved from: http://www.skillsyouneed.com/ps/assertiveness.html
• Tartakovsky, M. (2013). 5 Tips to Increase Your Assertiveness. Psych Central. Retrieved from: http://psychcentral.com/lib/5-tips-to-increase-your-assertiveness/

Negotiation: Is a method by which people decide differences. Developing this skill can be great benefit in resolving any differences that arise between you and others. (skillsyou need, n.d.)
This skill will help you to fix a conflict and disagreement between two companies or between a company and a customer. This might be caused for example for an increase in the price but if you have the ability to negotiate you will find a solution and make your customer or company to accept that.
I found a page that gives you 5 tips to develop negotiation skill; http://www.negotiations.com/articles/negotiating-skills/ Reference: • Skillsyouneed. (n.d). Negotiation. Retrieved from: …show more content…

(n.d.). Persuasion. Retrieved from: http://www.skillsyouneed.com/ips/persuasion-skills.html
• Nazar, J. (2013). The 21 Principles of Persuasion. Forbes. Retrieved from: http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/ Interviewing skills are actions candidates take during job interviews that make them stand out. These actions can include proper interview behavior, controlling nervousness or asking intelligent questions. (Suttle, n.d.)
This skill is very important because will help you to maintain the calm and feel secure about yourself during an interview. And this will help you receive more work offers. (Suttle, n.d.)
Reference:
• Skillsyouneed. (n.d.), Interviewing. Retrieved from: http://www.skillsyouneed.com/ips/interviewing-skills.html
• Martin, R. (n.d.). 10 Tips to Bost your Interview skill. Retrieve from:

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