Written Assignment Unit 6
Listening: Is the ability to receive and interpret what other person wants to say. Sometimes without this ability the message can’t misinterpreted and can be a reason of frustration. (Listening Skills. (n.d.). Retrieved July 29, 2015.)
I think listening skill is good for a better customer satisfaction, communication, for a good productivity with less mistakes and this can help to create and innovate work.
This website mentions the 10 principles of listening. http://www.skillsyouneed.com/ips/listening-skills.html Reference:
(n.d.). 2015, 10 principles of listening. Retrieved from: http://www.skillsyouneed.com/ips/listening-skills.html
Assertiveness: Is the quality of being self-assured and confident without being
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(n.d). Assertiveness. Retrieved from: https://en.wikipedia.org/wiki/Assertiveness
• Skillsyouneed. (n.d). Assertiveness. Retrieved from: http://www.skillsyouneed.com/ps/assertiveness.html
• Tartakovsky, M. (2013). 5 Tips to Increase Your Assertiveness. Psych Central. Retrieved from: http://psychcentral.com/lib/5-tips-to-increase-your-assertiveness/
Negotiation: Is a method by which people decide differences. Developing this skill can be great benefit in resolving any differences that arise between you and others. (skillsyou need, n.d.)
This skill will help you to fix a conflict and disagreement between two companies or between a company and a customer. This might be caused for example for an increase in the price but if you have the ability to negotiate you will find a solution and make your customer or company to accept that.
I found a page that gives you 5 tips to develop negotiation skill; http://www.negotiations.com/articles/negotiating-skills/ Reference: • Skillsyouneed. (n.d). Negotiation. Retrieved from:
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(n.d.). Persuasion. Retrieved from: http://www.skillsyouneed.com/ips/persuasion-skills.html
• Nazar, J. (2013). The 21 Principles of Persuasion. Forbes. Retrieved from: http://www.forbes.com/sites/jasonnazar/2013/03/26/the-21-principles-of-persuasion/ Interviewing skills are actions candidates take during job interviews that make them stand out. These actions can include proper interview behavior, controlling nervousness or asking intelligent questions. (Suttle, n.d.)
This skill is very important because will help you to maintain the calm and feel secure about yourself during an interview. And this will help you receive more work offers. (Suttle, n.d.)
Reference:
• Skillsyouneed. (n.d.), Interviewing. Retrieved from: http://www.skillsyouneed.com/ips/interviewing-skills.html
• Martin, R. (n.d.). 10 Tips to Bost your Interview skill. Retrieve from:
Our book defines negotiation as an interpersonal decision-making process that is necessary whenever we cannot achieve our objectives single-handedly. Even though everyday involves negotiations, I still don’t know proper techniques on effectively negotiating. Personally, I give in when negotiating with people. Usually this is with my friends, family, or my boyfriend when we are deciding what to do or where to go. When it comes to something more important than what restaurant to eat at, I try harder to “win” the negotiation.
Listening is an important (perhaps the most) skill. Several studies have confirmed that listening skills are identified as more important than speaking, writing, or managerial skills. In interpersonal communication, listening with empathy is a skill to be refined. In media professions, asking the right questions and listening carefully to the answers are both essential
Define “hearing.” 3 points. Hearing is the body’s physical process of decoding sounds when they trike an eardrum.
Negotiation is one of the most common approaches used to make decisions and manage disputes. It is also the major building block for many other alternative dispute resolution procedures. According to Christopher W (2012), negotiation is the principal way that people redefine an old relationship that is not working to their satisfaction or establish a new relationship where none existed before. Because negotiation is such a common problem-solving process, it is in everyone 's interest to become familiar with negotiating dynamics and skills. This section is designed to identify what worked well and not well in the negotiation. In addition, to present strategies that generally makes the negotiation more efficient and improvement in the next
Negotiation is one important part of both the professional and personal life in our everyday situations. It is critical for people to resolve disputes, distribute limited resources, and/or create something new that neither party could achieve on his or her own. Negotiations can range from coordinating project timelines with clients to asking for a raise to discussing holiday plans with family members.
Besides providing more information than any other activity, listening builds deep, positive relationships and tends to alter constructively the attitudes of the listener. Listening is a growth experience.
What makes someone a good listener?In the textbook Looking Out Looking In, “A good listener pays attention to paralanguage, facial expression, and a host of non verbal cues”. Listening is defined as “to hear something with thoughtful attention, give consideration” (Merriam-Webster). Yet listening can also be defined
Negotiating is a very useful tool to use when trying to come up with a resolution to a conflict. It makes so that both sides come to an agreement, whether it is meeting in the middle or approaching the situation in a different way. An important thing in negotiation is to figure out what each person is looking to get out of the situation and try to find a solution meeting each of those needs.
#1. Listening- is one the communication skills that are very important in engaging in conversation and communicating with others and I can honestly say that this is I a skill that I believe that is a God- given gift that I possess and therefore is one of the greatest strengths that I possess, why because it helps me to understand the person in which I’m communicating with and to also to gain a better perspective on the person’s concerns, needs and expectations.
The ability to listen actively is the most primitive of the communication skill yet the most difficult to master. Active listening is also essential to communicate well with others. Active listening demonstrates both verbally and nonverbally when having a reciprocal conversation that the listener is truly attentive to what it is being said.
Negotiation is a complex social process that happens every day in many different contexts. It can be defined as a form of decision making whereby two or more parties talk with one another in an effort to resolve their opposing interests. It involves several stages of interaction and communication between parties trying to resolve perceived incompatible goals. Negotiation is relevant in different situations and in many environments. Some of the core features of the negotiating process require a prescribed process and desired outcomes are not always easily attainable. In a negotiation, the parties are usually trying to find mutually acceptable solutions to resolve their disputes or protect their interest; this can be termed as a win-win situation. Hence, the function of negotiation is to provide a peaceful medium
In requisites, negotiation is a discussion involving two or more parties (disputants) who are in the process of finding a solution to their problems. Negotiation process takes place when the parties are trying to solve a problem arising out of intentions to do new things. It happens when the parties acknowledge the conflict of interest between them and that they can influence the outcome by demanding for a better deal, as opposed to accepting the
Effective listening is important because it prevents miscommunication and makes a message clearly understood. Listening is a skill which is required for all types of communication. The process of listening involves five stages- receiving, understanding, evaluating, remembering and responding. An effective listener hear the speech sounds directed towards him, understand the message, critically evaluate the message, remember what is said and respond. Good listening skills help you understand what is being asked, build rapport with the speaker, work in a team-based environment, resolve problems and uncover the meaning of what others are saying.
Although emphasis usually lies on being a competent speaker, listening is a key skill that many business personnel do not exercise enough. For cross cultural communication, attentive listening is critical to be able to understand meanings, read between the lines and enable to empathize with the speaker.
Listening skills added the fact that listening is not just hearing- listening means being aware of both verbal and non-verbal messages like tone of voice or word choice. I learned that listening starts by being in the right frame of mind. Try to remove distractions and focus on the person