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Value Chain Analysis

Decent Essays

The latest driver of business is data analytics. Essentially organizations are poised to use the data they collect about their consumers to help them learn more about their customers and develop new products to meet demand. How is all of this data being collected? One method is by way of enterprise application software. Enterprise application software is computer software used to satisfy the needs of an organization rather than individual users. Enterprise application software is now central component of everyday business. Deloitte Global predicts in 2016 more than 80 of the world’s 100 largest enterprise software companies will have integrated cognitive technologies into their products, a 25% increase on the prior year. (Columbus, …show more content…

The firm should take the accounting software, customer management software, and shipping software into consideration. The overall objective of employing the ERP system is to add improve the value chain by automating various activities and providing organizational transparency.
Billing
Timely and accurate billing is the core to business success. Firms need an ERP solution that is flexible, can manage high quantity of transactions daily, manage ecommerce sales, capable of discounting, can handle the billing individual or corporate level sales, can handling on demand reporting, and has an ease of integration. The system should be able to gather data from the other business systems as they relate to the sales order, the customer information, product being purchased, and the pricing. It should be capable of handling reoccurring billings and set future invoice dates. Automating the billing cycle is more efficient, cost, and time saving. Without question the ERP system should also be able to generating and printing invoices, issue credit memos, and issue debit memos. These are key issues that impact the value chain. The ERP should reduce workflow and reduce overhead spending.
Customer Relationship Management When implementing a new CRM system, the goal is to have proper systems in place as the company grows and, ensuring that we always have the visibility and control we need to focus on selling more and servicing customers better

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