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Week 3 article Summary Essay

Decent Essays

The specific article that interested me was an article I found in the University of Phoenix Library “Quality Management and Performance: An annotated review”. This particular article interested me as it gave a clear picture on how management, leaders with poor skills can have a great effect on quality. One of the main ideas in the article that stuck out was how competition and the demands of customers have greatly changed the environment of business. Unlike in the past companies can no longer solely rely on their current business operations to survive in the competitive world. In order to stay ahead of competition companies must implement new operation management practices. The article described how quality management has evolved as a …show more content…

This TCO also identifies understanding the needs of customers and customer segmentation.
The evolution of quality management first evolved through the works of six philosophers; Shewhart (1924), Feigenbaum (1951), Crosby (1979), Ishikawa (1972), Deming (1982), and Juran (1986). Shewhart was most known for his invention the control chart. Feigenbaum is known for having introduced the concept of total quality control. Ishikawa best known for associating quality circles as a way to achieve continuous improvement and using cause and effect diagrams to solve problems. Crosby is known for defining the 14 steps for quality improvement and introducing the plan-do-check-action cycle. Juran is best known for identifying the three basic functions of the quality management process: quality planning, quality control, and quality improvement.
The article highlighted several areas on how quality management affects the performance of an organization. Studies done have come back with mixed results. Some studies have proven that implementing quality implementation can have many benefits to an organization. However some studies have shown that organizations that have implemented total quality managements do not necessarily outperform organizations that do not or have not implemented total quality management programs. Of the results that have been published for organizations that had issues with quality management implementation several

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