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What Are The Strengths And Weaknesses Of Communication Analysis

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Analyzing Organizational Communication
Around the Corner Restaurant is an Edmond staple that has been around since 1951. It has gone by several different names, had many different owners, and is in its third location. The restaurant’s focus is breakfast and lunch in a family atmosphere. Like any business, communication is an imperative part of daily functioning. Around the Corner has many strengths and weaknesses in communication.
According to Schambers, (2017), communication may be the most essential element in the work place. Communication is in most if not all aspects of a working environment. Effective communication is defined as “when the senders and receivers reach an understanding in response to intentional verbal or nonverbal messages” (Kramer & Bisel, 2017, p. 6). In a restaurant, the immediate communication is between customers and servers, and between servers and kitchen staff. Since the restaurant installed a POS system several years ago, the communication to the kitchen works very well. Training the new servers correctly and servers learning the menu are vital to ensuring that they can decode what the customers are trying to order. Verbal communication and understanding is the foundation of being a server. New servers are trained by the strong and established servers on staff to ensure customers are well taken care of.
Another part of communication in the restaurant that is important is the managements communication towards all the staff members.

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