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What Is The Role Of Information Technology In Business?

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The present study tries to investigate role of information technology in terms of developing business in Indonesian small medium enterprises. In accordance with that, information technology business values are examined as information technology alignment maturity. Whilst the alignment literatures use a range of approaches to determine the fit between information technology and business (Tallon 2016), this research prefers to use process level alignment to get different perspective. However, this method might deliver result which illustrate not only in process level but also in corporate level view. As comparison, alignment study by Raymond and Bergeron (2008) examines technology capabilities specifically related to e-business. Meanwhile, …show more content…

Following to that, the data shows that 33 company as the second majority group of SMEs reach level 3 of business information technology alignment maturity level. As stated by Luftman (2000), company with alignment position in level 4 probably having improved or managed information technology process. On the other hand, he mentions that level 3 of alignment maturity means there are some establish focus processed running in the company. It is likely that maturity level in corporate level view varies significantly across enterprises and is approximately bell shaped (Figure 17). It is clear that most companies can be found in the middle belly of distribution which means they reach either the improved / managed process level or established focus process level. Another significant finding is the number of company with lowest level of maturity is zero. Nevertheless, there are five companies still have committed process level maturity status as the second lowest rank of the league. In addition to that, only 6% of companies already in highest level of maturity which is optimised process. For these reasons, it seems that is still a lot of room for improvement for many Indonesian SMEs. Despite that, it is quite surprising that the result looks slightly similar with Cumps et al.’s study (2006) which selects European organisations as research sample. Their survey involves multiple European countries: Belgium, France, Germany, United Kingdom, The

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