What are Quality Systems, Products, Processes and Services? Essay

Today’s consumers are constantly trying to judge the quality of products. But what is quality? How and by whom is quality determined? Some would say the designer creates specifications, which in turn dictate the quality of a product. That quality is also based on the acceptable value of a part within a whole product.

Quality is the standard by which a benchmark is set. This may be for a service or a good. Quality is the benchmark by which we think something is not only done right

C. Quality: The degree to which a product or service meets customer requirements and expectations.

As individuals we all have our own perspective on what would amount to quality. With regards to the general public we are a nation of extreme diversity, with individuals and families from a wide-range of nations, cultures, personal beliefs and superstitions. Therefore, quality may and will have contrasting opinions, or values, an example could be as follows: Each of us having a fine meal at a restaurant may or would have contrasting opinion on the setting, service, and the overall quality of the food.

References1.David A. Grarin, 1987 Competing on the eight Dimensions of Quality, Harvard Business school Review, Nov-Dec, Pp.101-109.

Chong, V. R. (2004). Total Quality Management, Market Competition and Organizational Performance. The British Accounting Review, 155 – 172.

Competition serves as an effective mean for businesses to identify ways to improve product quality, charge lower price, and to increase efficiency. Business that can offer the highest product quality at the reduced costs will succeed in a

Quality: the standard of something as measured against other things of a similar kind; the degree of excellence of something

Quality begins with the person providing the service or who makes a quality product which enhances the “perceived value” for the consumer; who gains from the exchange. The employee makes the product, the consumer buys the product, ensuring a relationship with the company who provides the livelihood for the employee. It is a perfect circle.

Develop and execute a defined strategy to be in compliance with approaching government regulation and law changes that affect the health care industry

Certainly, quality as a subjective term is seen differently by every individual; and it all may change by the situation one is in. For example, when you are a patient, a provider, an insurance company, the meaning of quality is different. Neverthless, we all aim to accomplish best clinical outcomes receiving/providing best care practices (Kelly, 2011)

Quality management is a systematic and continuous process that organizations use to deliver products and services that meet or exceed customer expectations (McLaughlin, & Kaluzny, 2006). Quality management in healthcare has evolved over the year to address increased demands from consumers related to the quality of care and services, as well as to address problems in patients’ outcomes (McLaughlin, & Kaluzny, 2006). Stephanie Webb Management will assess quality management in long-term care facilities (LTC).This assessment will address the definition of quality care, and describe key concepts

Your shoppers anticipate that you will convey quality items. On the off chance that you don 't, they will rapidly search for options. Quality is basic to fulfilling your clients and holding their dedication so they keep on buying from you later on. Quality items make a vital commitment to long haul income and benefit. They additionally empower you to charge and keep up higher costs.

Above everything else, what consumers want from companies is the quality of the products that they are buying. Most consumers do not mind spending an extra buck for the sake of having the best product available. In addition, to this, consumers will go way out of their comfort zone to get a durable product. However, the truth of the matter is that most companies that lasted in the market do not have this in mind. Their provision of quality products is limited to what the statistical analysis in their books shows. If it is very expensive, then it is an unsuitable option. This has led to a scenario whereby American companies have been left out and defeated by other competitors in other markets. The realization of this fact has come to them at the opportune moment. And by taking advantage of this, most American companies have adopted a system of analyzing quality that will be analyzed in this paper. The system was not based on an aggressive strategy to gain and hold markets founded on a competitive linchpin with high quality; they were just defensive measures to simply eliminate ‘defects’ or preempt failures – which is not what managers need.

Deming, Juran, and Crosby all define quality in different ways. Deming defines quality as a continuous improvement and the ultimate goal is zero defects; however, he realizes an error free product may not be economically feasible or practical (Kerzner, 2009, p. 880). Deming also states a product or service is defined by the customer and quality is a relative term and will change based on the customer’s needs (Suarez, 1992, p.3)