ePayments and eCommerce: Assignment

Data Protection Act 1998 – gives individuals the right to know what information is held about them, and those that processes personal information must comply with eight principles, which makes sure that personal information is fairly and lawfully processed; processed for limited purposes; adequate, relevant and not excessive; accurate and up to date; not kept for longer than is necessary; processed in line with your rights; secure; not transferred to other countries without adequate protection;

The main intent is to protect individuals against misuse or abuse of information about them.”

Data protection is a very important piece of legislation that was brought into power in 1998, because it has been designed to prevent confidential and personal information being passed on to other people and any relevant companies without a person’s consent. This also means that any information that is stored of children should be kept in either a password protected or lockable location.

The types of information that are confidential and how to store them in line with current legislation.

Under the Data protection Act 1998 any organisation which holds confidential information on individuals should be registered with the Information Commissioner. This safeguards personal information and prevents it for being passed onto to another organisation without permission from the individual. There are eight principles which restrict the use of personal information, they state that the information must be:

The data protection act protects people who are identifiable from their information and data being shared. The information will be bank details, address and billing and some other personal details.

Further in the background readings, Dr. Wollan outlines eight areas that can be linked as critical success factors for the operations of e-commerce.

According to Hagen (2014), e-Commerce despite its growth is still in its early stage in South Africa. Its growth is slowed down by the hesitation from some consumers who have expressed some concerns about e-Commerce. Hagen states that consumers are concerned with delivery costs which are too high. Consumers rather prefer to go and buy physically instead of spending a lot of money on delivery charges. According to a survey performed by Hagen (2014), the common feeling is that a credit card is needed in order to purchase only which prevents consumers from even proceed to payment gateways

The development of new technological innovations, such as the Internet, has brought on changes for the market. The Internet offers a world-wide network, which connects millions of individuals and businesses and creates a global marketplace with huge business opportunities (E-business, eEurope, n.d). More and more companies have discovered the advantage of using the Internet as a communication tool to reach consumers at any place and at any time. This also enables consumers to search and gather information about products and services online. The word e-commerce refers to all transactions online. Electronic commerce (e-commerce) is the area in which we are to do our research and throughout this dissertation we will discuss consumer trust in

Electronic cheques allow users of e-commerce to pay with an electronic cheque, as an alternative payment option rather than using a credit or debit card to purchase goods online. Electronic cheques are more common in the US than in the UK, where credit and debit cards are used by the masses. Electronic cheques give business, universities, private companies and personal online sellers the ability to let their customer make an online payment by e-mailing their cheque to the business/person so they have their payment for their product. E-commerce has allowed for this new method of payment that has never been used previously by the public and now adds a new type of convenient payment method for non-credit/debit card users and customers who prefer not to give their bank details to PayPal or another online banking account.

It is a fact that e-commerce cannot thrive without a robust, secure, and well-developed e-payment infrastructure. One of the main issues that have clouded the online-based payments is the issue of trust. A level of fear has always been in online-based systems. However, there are several advantages of online-based systems that

1. A merchant can require consumers to use a secure method of purchase. Security is determined by the consumer. One secure method is digital wallet or e-wallet. This method stores e-cash and other sensitive information which is protected by a password or digital certificate. Also know as digital cash, it is an option to transfer money between accounts (savings and checking) into an online cash account used for purchases. Consumers remain anonymous and it is similar to using real cash. Protection is through public-key encryption. Companies such as Neteller provide the service for free instant transfers to merchants, cash withdrawals and secure online shopping, and money transfers.

Based on the finding of this study, all of users believe that there are two main factors adoption which are perceived usefulness and perceived ease of use leading them to use the e-payment. First of all, all of the respondents revealed that the reason of leading them for adoption of e-payment are the system available and beneficial for consumers at unconventional location and anytime. This opinion is in the lines of the research studies by Chinho and Conghoang (2011) on the factor of perceived usefulness. Users feel that the E-payment system can easily access and acceptance in anywhere compares with the traditional commerce by using cash in certain locations. Nowadays, most of the people would access the banking website such as Maybank2u to obtain the information and verify the transaction activity. The E-payment system are acceptable by public make the consumer convenience by surfing the website to purchase the item rather than going out to the shop. Besides that, all of the respondents also mention about that E-payment system are user friendly. Most of the people are preferred for simplicity which are clear and visible step or procedure in order to easily use with the E-payment system. The clear and visible procedure of the interfaces have lead users' intention learn how to use e-payment. These opinions are in the lines of the research conducted by Sanjeev and Krishna (2013) on the factor of perceived ease use. By using e-payment, users can save a lot of time because the

Contents • What is E-payment? • Types of E-payment Systems • Digital Token-based Electronic Payment Systems • Smart Cards & Electronic Payment Systems • Credit Card-based Electronic Payment Systems • Risk & Electronic Payment Systems • Designing Electronic Payment System

The current study is based on primary data collected from 150 respondents from the different parts of Delhi. A well structured questionnaire was designed to collect the information from the respondents The questionnaire was designed to study perception of customer towards adoption of digital payment mode . Likert five point scales was used for obtaining responses. The responses have been collected by means of face-to-face interviews by authors.