A fast food restaurant receives a large volume of drive-through orders. A Lean Six Sigma team wants to understand the resources required to maintain a maximum target cycle time of 4 minutes. When demand fluctuates, personnel can be reassigned temporarily to increase the rate of processing. If the normal processing rate is 40 seconds per order, what should the maximum customers in process (queue) be before reassigning resources

A fast food restaurant receives a large volume of drive-through orders. A Lean Six Sigma team wants to understand the resources required to maintain a maximum target cycle time of 4 minutes. When demand fluctuates, personnel can be reassigned temporarily to increase the rate of processing. If the normal processing rate is 40 seconds per order, what should the maximum customers in process (queue) be before reassigning resources

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 9P

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