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- What role does customer service play in post-purchase behavior, and how can companies ensure that their customer service teams are equipped to handle post-purchase inquiries and issues?Based on what you learned about the customer satisfaction, Explain the following equation: Satisfaction = Perception – ExpectationConsumers often don’t know or can’t describe why they act as they do Select one: True False
- Design a Customer Benefit Package that you would utlilize to ensure you keep your high value customers happy and returning.What does MSO mean? Group of answer choices maximum supportable outcome more sustainable outcomes maintain similar objectives minimum strategic objectivesWhat types of situational considerations affect the purchasing behaviour of consumers? Explain all each of these considerations affects the judgement of the customer.