CASE ANALYSIS “SHARED IT SECRETS” When employee Eric Pantaleon quit job in 1995, IT System, his company, paid little attention. Panteleon was one of several customer-service representatives of the Laguna, Philippine-based Computer Company, and the turnover of responsibilities in the department wasn’t smooth. Following an uneventful exit interview with human resources officials, Pantaleon left the company to start a job with IT rival, Sampo Computer, also based in Laguna. It might have endedthere. But when Pantaleon’s new employer began taking away IT’s market share, its top management started to be alarmed. After some checking, IT learned Pantaleon was using inside knowledge of IT’s customer lists to make sales. Company officials also suspected he might berelying on IT’s customer specifications and repair manuals. Questions: 1. Is keeping “trade secrets” still an ethical issue in the age of globalization and advance communications technology? 2)Is Pantaleon’s action unethical, i.e., using the customers’ list of his previous company for his new company? Why?

CASE ANALYSIS “SHARED IT SECRETS” When employee Eric Pantaleon quit job in 1995, IT System, his company, paid little attention. Panteleon was one of several customer-service representatives of the Laguna, Philippine-based Computer Company, and the turnover of responsibilities in the department wasn’t smooth. Following an uneventful exit interview with human resources officials, Pantaleon left the company to start a job with IT rival, Sampo Computer, also based in Laguna. It might have endedthere. But when Pantaleon’s new employer began taking away IT’s market share, its top management started to be alarmed. After some checking, IT learned Pantaleon was using inside knowledge of IT’s customer lists to make sales. Company officials also suspected he might berelying on IT’s customer specifications and repair manuals. Questions: 1. Is keeping “trade secrets” still an ethical issue in the age of globalization and advance communications technology? 2)Is Pantaleon’s action unethical, i.e., using the customers’ list of his previous company for his new company? Why?

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter12: Managing Human Talent

Section: Chapter Questions

Problem 3ED

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