Describe the characteristics of a customer who is (a) assertive as well as a (b)angry customer. Describe the characteristics of a customer who is (c) passive as well as a (d) talkative customer.
Describe the characteristics of a customer who is (a) assertive as well as a (b)angry customer. Describe the characteristics of a customer who is (c) passive as well as a (d) talkative customer.
Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter13: Managing Communication
Section: Chapter Questions
Problem 3GL
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Describe the characteristics of a customer who is (a) assertive as well as a (b)angry customer.
Describe the characteristics of a customer who is (c) passive as well as a (d) talkative customer.
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