Describe the use of the risk assessment tools of Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA). How would you use these tools in a quality improvement process or campaign

Marketing
20th Edition
ISBN:9780357033791
Author:Pride, William M
Publisher:Pride, William M
Chapter13: Services Marketing
Section: Chapter Questions
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Describe the use of the risk assessment tools of Fault Tree Analysis (FTA) and Failure Mode and Effects Analysis (FMEA). How would you use these tools in a quality improvement process or campaign?

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