Give an example of how you should handle a customer when your product/service caused a major problem

Q: Provide some examples of ways in which service procedures might be improved.

A: Customer service has developed multi-folds as the industry has changed so much that now the…

Q: How to deal with the difficult people in customer service? (Negotiate with people internally and…

A: What Is Customer Service:-  Client assistance is the immediate one-on-one collaboration between a…

Q: Analyse the services experienced by in the last 6 months of any service provider on 5 parameters of…

A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…

Q: Technology in Services. Describe at least two examples of services that are improved by adding…

A: As per Bartleby guidelines, we are only allowed to do 1 question at a time. Please upload the other…

Q: how do universities deal with consumer quality and risk perception of their service?

A: Consumer quality is considered a key feature when they purchase any products and services and…

Q: what is the customer relationship for IT service company? (please mention and explain briefly

A: Growing an association with your customers is the most effective approach a business can implement.…

Q: How can customers themselves contribute to their service experience quality and satisfaction?…

A: Disclaimer: Since you have asked multiple question, so as per the company guidelines, we can solve…

Q: When responding to a customer, how do you decide what information to include and what to leave out?

A: A customer is an individual who buys goods and services. They purchase products for satisfying their…

Q: Characteristics of services are that   a. the service is intangible.   b. the service is unique…

A: services are deeds, cycles, and exhibitions. Robert Judd defined service as "a market exchange by an…

Q: Identify FIVE unique service characteristics with ONE example from each characteristic.

A: Service management is described as a customer-centric approach that emphasizes on the information…

Q: Choose five of the dimensions of service quality and for each of them name a servicefirm that you…

A: The following are the five dimensions of service quality:

Q: Use the Internet to search for a company that is well known for its customer service. A good idea is…

A: Amazon is set up to deliver good service to its customers through the business model and its retail…

Q: Write a complaint letter to a business owner. Think about a negative customer service experience…

A: Complain Letter :  A formal letter  written to address any wrong doing and behaviour. Complain…

Q: Explain the differences between customer satisfaction and service quality. (Write the answer in 500…

A: Customer Satisfaction is the the perceived value received by a customer buy the use of a certain…

Q: When the value of a loyal customer (VLC) market segment is high, should these customers be given…

A: The method by which companies should decide on goods and services, as well as their costs, based on…

Q: Select a “critical” business service and discuss how you go about planning its continual service…

A: Continual service improvement is to brainstorm the places for improvement and execute them in a…

Q: Explain what an automatic identification system (AIS) is and how service organisations can use it to…

A: A monitoring device called an Automatic Identification System (AIS) is used to improve navigation…

Q: solving complex

A: solving complex problems

Q: How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s…

A: Let us understand about organization culture - Organization culture help to shape and reshape the…

Q: Provide one specific example of technology's impact on services (example : mobile banking services…

A: In general terms, technology refers to the use of new methods and techniques while performing a…

Q: What is the difference between desired service and adequate service? Why are desired service…

A: The desired service refers to the service point which is at par with the customer's expectation…

Q: Can a manufacturer have a service guarantee in addition to a product guarantee?

A: A manufacturer can have both a service and a product guarantee at the same time. This is…

Q: Give an instance when a customer care person gave you unsatisfactory service. What was the reason…

A: Customer care service refers to the post-sales service for the convenience of the customers. It…

Q: Service requires employees to interact with customers. What are the potential challenges to provide…

A: Services can be defined as an item which is intangible in nature. Intangibility refers to the…

Q: Discuss Key determinants of service quality. Elaborate with examples.

A: Quality is the ability to manufacture the products and services as set standards and increase…

Q: How does technology and social media increase the importance of providing exemplary customer service

A: Customers are the king of the market. Businesses produce their goods and service for the customers…

Q: how should a customer problem be handled or solved by the company or business organization?

A: For every other organization customer is the prime stakeholder and organization needs to satisfy…

Q: Example of a research topic on customer service

A: Customer service is the assistance you give to your clients both before and after they order and use…

Q: Adapting to the New normal : Design a system that enables effective social distancing in public…

A: Since when the pandemic hit globally, everyone is asked to maintain social distance and sanitize…

Q: Critique the customer contact model. What are its strengths and weaknesses?

A: The customer contact model signifies the importance of separating the customer from the service…

Q: Service delivery must be measurable. According to Parasuraman’s theory, there are five dimensions…

A: When a customer compares the expectation of service with the performance of a company then he…

Q: List and briefly explain:a. The dimensions of service quality

A: Reliability: The ability to perform services as promised and also with accuracy and consistency over…

Q: How do you measure the quality of service?

A: In service quality, the analysis of customer feedback is done and accordingly, necessary changes or…

Q: Effective management of customer service requires measurement. Discuss the nature of performance…

A: Traditionally, companies have used metrics for five logistics outcomes. The metrics were built from…

Q: Think back to an experience you have had with poor customer service from an organization. Whom did…

A: This is a very recent experience that included a poor customer service from an organization. I won't…

Q: Customer, both B2B and B2C , will expect firms to be able to interact with them and to provide…

A: Yes, the statement is quite true as advancement in technology adds value to the customer and firm…

Q: Explain this "WHEN GIVING SERVICE CUSTOMER'S MUST FEEL CUSTOMER WALKTHROUGH".

A: In the present day business scenario, it is quite essential to give a good customer service…

Q: Explain any THREE (3) Gaps in Service Quality. Provide examples of how to overcome these gaps.

A: Service quality refers to the quality of services that are provided by the business to its…

Q: Suggest three activities that a technician should not do when working with a customer depends on…

A: An IT technician is responsible for supporting, repairing, and maintaining the hardware and software…

Q: is measuring service quality the same as measuring customer satisfaction? Give reasons for your…

A: Measuring service quality is not same as measuring customer satisfaction because Measuring Service…

Q: How can the voice of the customer be incorporated in thedesign of products and services?

A: Answer: Voice of customer is getting to know customers' feedback regarding a particular business and…

Q: Define assessing Service Quality?

A: Service quality used to measure the efficiency of service, that is being delivered and is compared…

Service capacity

Service capacity may be understood as a volume that service can be managed while ensuring certain pre-defined quality standards and overall delivery performance. Service capacity management focuses on providing better services to clients and customers as per their demands.