In a company that processes insurance claims, the average flow is 10 claims per hour and the average throughput time is six hours. How many claims are in the system on average? If the deman for claims to be processed is seven per hour and the capacity is eight per hour, what is the flow rate?

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter12: Queueing Models
Section12.5: Analytic Steady-state Queueing Models
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In a company that processes insurance claims, the average flow is 10 claims per hour and the average throughput time is six hours. How many claims are in the system on average? If the deman for claims to be processed is seven per hour and the capacity is eight per hour, what is the flow rate? 

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a) Based on Little’s Law , for an insurance company whose claims have the average flow rate of 10 claims an hour and the average throughput time of six hours the average number of claims in the system is calculated as shown below with the help of formula:

Operations Management homework question answer, step 1, image 1

There are an average of 60 claims in the system according to the above given information.

 

 

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