In general, pooling available safety capacity to serve all customers improves the performance of a service process, as inventory pooling also improved service level. However, if arrivals differ significantly in terms of processing requirements and waiting costs, it may be better to ________ and process them separately, because it will ________ variability in processing time within each class. **segregate; increase **segregate; reduce **pool; reduce **pool; increase Reducing variability in interarrival and processing time is a key to the performance improvement in a process. Which one of the following is NOT an appropriate lever to reduce the variability? **In manufacturing, choose more reliable supplier with consistent delivery time. **In service operations, use reservation or appointments to reduce variability in interarrival times. **Standardize work procedure, lower worker turnover rate to reduce the variability in processing times. **Increase the level of customization to offer a wide variety of services.
In general, pooling available safety capacity to serve all customers improves the performance of a service process, as inventory pooling also improved service level. However, if arrivals differ significantly in terms of processing requirements and waiting costs, it may be better to ________ and process them separately, because it will ________ variability in processing time within each class.
**segregate; increase
**segregate; reduce
**pool; reduce
**pool; increase
Reducing variability in interarrival and processing time is a key to the performance improvement in a process. Which one of the following is NOT an appropriate lever to reduce the variability?
**In manufacturing, choose more reliable supplier with consistent delivery time.
**In service operations, use reservation or appointments to reduce variability in interarrival times.
**Standardize work procedure, lower worker turnover rate to reduce the variability in processing times.
**Increase the level of customization to offer a wide variety of services.
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