Karou Ishikawa is responsible for developing a project quality management tool that can assist the project team to identify possible causes for a particular problem experienced on a project. This tool is known as the: O A. Pareto Diagram O B. Process Flow Chart O C. Fishbone Diagram O D. Histogram
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- Vilfredo Pareto was a famous engineer/economist in the 19th and early 20th centuries. He reportedly expressed this 80/20 Rule: 80% of all progress results from 20% of the actions taken. The Pareto Diagram, also called a Juran Diagram, depicts a variant 80/20 Rule: 80% of all production problems come from 20% of the problem areas. a. What kind of statistical chart is the Pareto Diagram? ____ (enter H for histogram, P for probability distribution, T for a Taguchi chart, A for all three of these. N for none of these. b. The value of the Pareto Diagram is its highlighting the areas causing 80% of quality problems. ____ (enter T for true or F for false)The primary aim of quality management activities on a project is to: O a. Build an everlasting product for the customer O b. Exceed customers' expectations to ensure future projects O c. Conform to requirements and ensure customer satisfaction O d. Conform to standards defined by the Project Management Institute (PMI)The primary aim of quality management activities on a project is to: O a. Conform to standards defined by the Project Management Institute (PI) O b. Build an everlasting product for the customer O c. Exceed customers' expectations to ensure future projects O d. Conform to requirements and ensure customer satisfaction
- Cory Rogers is ready to write the first draft of the final report for Auto Concepts. Nick Thomas of Auto Concepts has told Cory that ZEN Motors has its own marketing research department and that researchers there are eager to read his report. Cory knows they will be particularly interested in technical issues such as determination of sample size and margin of error. Cory has also had a frank discussion with Nick about conclusions and recommendations. Nick told him, “Cory, I want to know what the numbers say. What are the conclusions based on those numbers? In terms of how to proceed, I will meet with my top staff members, and we will make those decisions. We have to factor in many constraints to make final decisions.” As an experienced marketing researcher, Cory is very familiar with the steps in the marketing research process. Knowledge of these steps is useful in writing the method section of his marketing research reports. For example, Cory knows he should address the types and…What is an important philosophy in ensuring customers’ needs are met under Total Quality Management tool? Group of answer choices It is the role of the marketing department to ensure customers’ needs are met. Every part of the organization plays an important role to ensure customer satisfaction It is difficult to satisfy customers’ needs so the company must conduct regular customer survey to find out their needs. It is the responsibility of the team members of the TQM project team to introduce changes to meet customers’ needs.SOM306 assessment committee wishes to establish a quality control chart for student learnings on the topic of project management. The committee collected data from five sections of SOM306 and identified the number of students who got all the answers wrong on the exam related to project management. The following table lists the data details. # of students identified Total # of students in each section Section 1 8 140 What is the sample size in this assessment study? Input should be an exact number. Section 2 7 136 Section 3 5 52 Section Section 4 5 9 149 3 45
- XYZ Rural Bank implemented its initial attempts to manage the performances of its 150 employees. XYZ Rural Bank has 10 branches all over Zamboanga Peninsula and each branch is supervised by a branch manager and has 10-15 employees working directly under his supervision. In its initial implementation of its own performance management system, its HR department sent a Performance Appraisal (PA) Template that all branch managers need to fill out. PA tool includes the following aspects of the employees performances:• Attendance (lates, absences, undertime etc)• Successful collection done (for Account Officers, Loan Officers, Credit Investigators)• Loans processed (For Account Officers and Loan Officers) Every July and January, all branch managers should submit the filled-out PA templates to HR for recording and consolidation. One week before the deadline for such PA template to be submitted to HR, the branch managers fill out the templates themselves based on their own observations. These…What Quality Checklist provides to the Perform Quality Control process? Description of how Quality Control will be used within the project. Project activity metrics to evaluate actual progress as compared to Planned progress to Actual technical, schedule, and cost performances. Description of product attributes and description of how the Quality Control process measures it. Set of required steps to be performed in Quality Control.Which of the following helps you identify the root cause of 80% of the defectsin your project using the 80/20 rule?A. Scatter chartB. Pareto ChartC. Control chartD. Cause-and-effect diagram As you complete each deliverable for your project, you check that it iscorrect along with your stakeholders and sponsors. Which process are youperforming?A. Scope DefinitionB. Scope verificationC. Activity DefinitionD. Scope Control
- Suppose you are in charge of a large mailing to the alumniof your college inviting them to contribute to a scholarshipfund. The letters and envelopes have been individually ad-dressed (mailing labels were not used). The letters are to beprocessed (matched with correct envelope, time estimated tobe 0.2 minutes each), folded (0.12 minutes each), and stuffedinto the correct envelope (0.10 minutes each). The envelopesare to be sealed (0.05 minutes each), and a large commemo-rative stamp is to be placed in the upper right-hand corner ofeach envelope (0.10 minutes each).a. Make a process chart for this activity, assuming that it is aone-person operation.b. Estimate how long it will take to stuff, seal, and stamp 2,000envelopes. Assume that the person doing this work is paid$8 per hour. How much will it cost to process 2,000 letters?c. Consider each of the following process changes. Whichchanges would reduce the time and cost of the currentprocess?▪ Each letter has the same greeting, “Dear…During the phase of the project known as Performance Testing, what kinds of errors could potentially arise?ASQ (The American Society for Quality) Defines a Six Sigma project as: Six Sigma is a method for reducing variation in manufacturing, service, or other business processes. Six Sigma projects measure the cost benefit of improving processes that are producing substandard products or services. Whether in manufacturing or service industries, such projects quantify the effect of process changes on delays or rework. The goal of each successful Six Sigma project is to produce statistically significant improvements in the target process; over time, multiple Six Sigma projects produce virtually defect-free performance. The Six Sigma Black Belt project is one that uses appropriate tools within a Six Sigma approach to produce breakthrough performance and real financial benefit to an operating business or company. The tools are generic. It is the structure of the project and the associated process (improvement model) that distinguish a Black Belt project from other similar quality improvement…