Technician's Knowledge Very Satisfied Somewhat Satisfied Very Satisfied Very Satisfied For the data in the Excel file Helpdesk Satisfaction Survey, determine if the mean overall satisfaction ratings differ by the ratings given for response time. List the null hypothesis and alternative hypothesis with the needed formula to solve for the test statistic and p-value. Do we reject or fail to reject this hypothesis? Helpdesk Satisfaction Survey Response Time Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Very Satisfied Very Satisfied Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Very Satisfied Resolution Time Overall Satisfaction (1=low 5=high) 10 3 251 5 5 20 4 1 5 10 5 10 5 30 5 Dissatisfied Dissatisfied 50 1 Somewhat Somewhat Satisfied Satisfied Very Satisfied 5 4 Somewhat Satisfied 20 3 Somewhat Satisfied Somewhat Satisfied 20 4 Very Satisfied Very Satisfied 10 Somewhat Satisfied Very Satisfied 2 Very Satisfied Very Satisfied 15 Dissatisfied Very Satisfied Somewhat Satisfied Somewhat Satisfied Somewhat Satisfied Dissatisfied 60 5 4 4 1 Very Satisfied 10 5 Somewhat Satisfied 18 4 Dissatisfied 25 3 Very Satisfied 5 5

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