The doctor expects you to ask patients to pay at the time of their office visits. A patient, Mr. Owen, passes your desk without stopping after seeing the doctor or starts an argument with you about the physician’s fee. What would you say? Think about the elements that a collection letter must have. What kind of information should be included?

Comprehensive Medical Assisting: Administrative and Clinical Competencies (MindTap Course List)
6th Edition
ISBN:9781305964792
Author:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Publisher:Wilburta Q. Lindh, Carol D. Tamparo, Barbara M. Dahl, Julie Morris, Cindy Correa
Chapter11: Telecommunications
Section: Chapter Questions
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  1. The doctor expects you to ask patients to pay at the time of their office visits. A patient, Mr. Owen, passes your desk without stopping after seeing the doctor or starts an argument with you about the physician’s fee. What would you say?
  2. Think about the elements that a collection letter must have. What kind of information should be included?
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